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Brenda Watts Posted on Dec 13, 2013
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No access to browser in Facebook

I am not able to comment on Facebook. The browser always messes up. Yesterday I got a call that someone had hacked my account and I could not get in to change my password and set the matter straight. What is going on?

1 Answer

Janis

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  • Facebook Master 1,824 Answers
  • Posted on Dec 13, 2013
Janis
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Hi,
please answer the following in order to receive help for your request:
1. What OS are you using?
2. What browser are you using?

3. Who did you receive the call from?

Please try resetting your password & changing it;
Secure your account by going to Security settings and adjusting them.

4 Related Answers

Anonymous

  • 352 Answers
  • Posted on Oct 16, 2008

SOURCE: Facebook password re-set problems

Hi nmr24,

For all problems dealing with facebook I suggest you talk to a human being directly.

Facebook customer service 650-853-1300 Palo Alto, CA 156 University Ave., Suite 300, Palo Alto, CA 94301.

anaanymous

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Anonymous

  • 35 Answers
  • Posted on Mar 01, 2010

SOURCE: someone hacked my facebook and changed my password

You need to contact facebook support
http://www.facebook.com/help/login.php
You also need to contact your email provider and alert them to the abuse.

Facebook general help on the subject:
http://www.facebook.com/help/?page=749

Anonymous

  • 1138 Answers
  • Posted on Jun 05, 2010

SOURCE: can't reset facebook password

If you can't log in and want to reset your password click this link http://www.facebook.com/reset.php
Type the two words you see in the image and enter your e-mail address and press Continue. Then wait for the reset confirmation on your e-mail inbox. Once it arrived open the mail and click the link.

If the mail is not in the inbox, check your spam and junk filters.

If the reset confirmation did not received from your e-mail, fill up forms in this link and click Submit
http://www.facebook.com/help/contact.php?show_form=password_reset

wait for the reset confirmation on your email.

Let me know if this is helpful. Please comeback and give some ratings. Thanks for using Fixya.

Anonymous

  • 112 Answers
  • Posted on Aug 10, 2010

SOURCE: My account was hacked into

Please choose one of the options below.
1) If you can send and receive emails from your login email address,

  1. If you have forgotten your password, click here to reset it.

  2. If the login email address that you normally use to log in to your Facebook account isstill associated with your account, click here.

  3. If the login email address listed on your Facebook account has been removed by the another person (i.e., someone has replaced your login email address with one that you do not control), click here.
There are two indications that your login email address has been removed by another person:
  1. Your profile is still visible on the site when you search for it and there is a different login email address listed under Contact Info.
  2. You received an error message when logging in with the correct login email reading: "The email entered does not belong to any account." (You will also receive this error message if you have made a spelling error. Please be sure to check the spelling of your login.)
To solve this issue on your own, please look for an email at your login email address with the subject "Facebook Contact Email Change Notification" and follow the instructions to cancel the email change. --------------------------------------------------------------------------------------------
2) If you cannot send or receive emails from your login email address,

  1. If the login email address that you normally use to log in to your Facebook account has been taken over by another person (i.e., you can no longer access your email account), click here.

  2. If the login email address listed on your Facebook account has been removed by another person (i.e., someone has replaced your login email address with one that you do not control), click here.
There are two indications that your login email address has been removed by another person:
  1. Your profile is still visible on the site when you search for it and there is a different login email address listed under Contact Info.
  2. You received an error message when logging in with the correct login email reading: "The email entered does not belong to any account." (You will also receive this error message if you have made a spelling error. Please be sure to check the spelling of your login.)
To solve this issue on your own, please look for an email at your login email address with the subject "Facebook Contact Email Change Notification" and follow the instructions to cancel the email change.

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