Question about Hitachi 50V500 50 in. HD-Ready LCD Television
The problem your having is a light engine defect. Nothing you do to the TV will fix it...just makes it worse. Here's our story...Reader's Digest version. We had the same infamous "red cloud" pop up in the middle of our TV. We have the 60v500 and after lots of research online, we felt like we knew what the problem was. We called Hitachi's customer relations department and they acted like they had never heard of this however, they gave us the name of a certified tech in our area that came out and in less than a minute, told us that it was a light engine defect and that Hitachi DOES know about it. I called Hitachi the following day and they told me that they would call the dealer to verify the diagnois and call me back.
Within 2 hours they called and sent a brand new $1500 light engine to the dealer. The dealer came out the next day, replaced the defective part and the TV is like brand new!
Here's the kicker...they will pay for the part, but they ask you to pay for the install. Our install cost $400. It was worth it to us because we paid $3600 for this TV 3+ years ago and aside from this problem, we've loved this TV. Again, keep in mind that when you call them and tell them that you know it's a light engine defect, they will act like they have no idea what you're talking about. After you have someone out to confirm it, they will all of a sudden step up to the plate and send out the new part.
Please call the Customer Relations Department and not customer service. Customer Service will have you chasing your tail...so to speak. the Customer Relations Department # is 800-654-7013. Good Luck!
Posted on Nov 24, 2007
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Posted on Jan 02, 2017
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