Question about Danby 22 in. DDW399 Free-standing Dishwasher

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DDW399D Dishwasher For some reason the pray are is not working. It is not shooting the water up as it should be. I was wondering if there's something I can do to solve the problem.

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Mitch Rapp

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My Danby dishwasher (DW) stopped working. The spray arm stopped spinning completely and very little water was coming out of the arm. When I removed the spray arm (CAUTION: reverse threaded, turn CW to loosen and CCW to tighten) and ran the DW, very little water was spraying out of the pump.

I thought maybe the pump was clogged. So, I followed the recommendations I had seen online about running a few cycles with Vinegar to clear the crud from the pump, but this did not help.

It seemed like the motor was operating, and there were no strange smells to indicate the motor was burned…just no water spraying. So I thought it must be the pump. Before disassembly, I tried to locate a replacement pump. I searched far and wide, both locally and online, and could not locate a replacement pump. So with nothing to lose, I decided to disassemble the DW, take a look and see what I could find. I am glad that I did.

The bottom line is that I disassembled the dishwasher and found that the plastic pump impeller had worked its way off the pump shaft and was not turning. I forced some Teflon plumbers tape over the shaft and forced the impeller back onto the shaft. The impeller has a flat spot to line up with the shaft and I pushed the impeller down on the shaft as far as it would go. I then used a small socket to fit over the shaft and GENTLY tapped the impeller for a final seating. I reassembled the dishwasher and it worked like a charm.

Since I could not find any service manual or instructions online for this DW, I thought I would share my disassembly/reassembly procedure.


My complete repair instructions including a link to pictures can be found here:
http://www.megaupload.com/?d=XBOGBR4I

Posted on Jul 27, 2008

  • 3 more comments 
  • John Charles Mar 24, 2012

    hi mitch. from the sound of it, i'm experiencing the exact same problem, and your instructions sound very useful. however, megaupload has been shut down by the government. is there another means through which i could access the instructions? thanks.

  • Mitch Rapp Mar 24, 2012

    Megaupload has been taken down. So I uploaded my instructions to Rapidshare:https://rapidshare.com/files/2513382893/...

    Rapidshare removes files if not downloaded within 90 days, so if the link does not work, post a comment, and I will reupload.
    Mitch Rapp

  • Ally Tate Nov 30, 2012

    Hello! I'm having the same problems, but it's unfortunately been over 90 days. Would you mind sharing your solution again? Thanks!

  • Mitch Rapp Nov 30, 2012

    Sorry about the dead link. Stupid Rapidshare. Here is a new link. Hope it helpshttp://rapidshare.com/files/2061037156/Danby%20Dishwasher%20DDW399W%20repair%20info.doc

  • Mitch Rapp Nov 30, 2012

    Here it is again: http://rapidshare.com/files/2061037156/D...

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Check and make sure that there is nothing blocking the pump inlet underneath the mesh removable filter. It should be making a whirring sound like it's trying to pull water in in a cycle. If it's not making that noise your pump is shot.

Posted on May 13, 2008

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