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HP webcam dv6000 is not working properly

in-built webcam is not working properly .
I installed the latest updates available for  the same but in vain.


Posted by sandy_1982 on

  • 10 more comments 
  • Anonymous Nov 30, 2007

    same problem

  • misu Jan 27, 2008

    my hp pavilion dv6560ee web cam is not working i can open the web cam with quick play but when h'm trying to set up my web cam in the msn messenger it is not working it is giving me a message the msn explorer has stopped

  • Ad the Bad May 02, 2008

    I have a HP Paviliion 6580ee laptop. The video icon does not appear after I open Quickplay. I cannot therefore start my built in webcam using /Quickplay. I downloded Quickplay from but the problem is still not resolved.

  • Anonymous Aug 05, 2008

    very blurry and slow and there is no sound

  • texx05 Aug 07, 2008

    when i turn my computer off the webcam goes offline and refuses to work

    i have to download the same program over and over and then restart my computer fo it to work and evebn then its a **** shoot

  • shanor_1984 Aug 09, 2008

    cannot connect to device

  • rajesh_tiwar Aug 15, 2008

    I am also facing same problem in my HP dv6705au laptop, after installation of WinXP SP02..

  • Anonymous Aug 17, 2008

    my hp built in webcam duznnnnnt werkkkkkk

  • sandra_83pop Nov 16, 2008

    i have the same problem with my web cam

    every time i open the web comes the error

    not found in your sistem

  • Anonymous Jan 16, 2009

    i have a problem if i will used my webcam in yahoo messenger

  • kannagh Jan 21, 2009



  • leboi1081 May 11, 2010

    my hp dv6000 webcam is not working and I dont know what to do. please help. thx



4 Answers


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Weird but worked for me for yahoo and messenger but not quickplay. If you have the Chicony web camera, follow these steps to download Acer webcam drivers.

1. Download Acer 5210 Chicony Webcam drivers.

2. Run the setup file.

3. Follow installer prompts then RESTART PC.

4. Ignore the 'installing drivers' popup.

5. Open up the Control Panel.

6. Open up the Device Manager.

7. Select webcam from 'Imaging Devices'.

8. Right click on webcam and select 'Update'.

9. Select 'Browse computer for driver'.

10. Choose 'Let me pick from list of devices on PC'.

11. Uncheck 'Show compatible hardware' checkbox.

12. Scroll down to Chicony manufacturer.

13. Choose the 'Acer Crystal Eye Webcam'.

14. Install even if a question pops up.


Thanks to DylanBennett for uncovering this odd fix for the HP webcam

Posted on Sep 17, 2008

  • Anonymous Sep 17, 2008

    Hi guyz,

    If the above solution worked then you can capture photos and videos and using your webcam by simply installing a free programme called Debut you can download on this page:

    Enjoy and good luck with your HP webcam chatting.





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Or you can just download Cyberlink Youcam 2.0 instead and install it.You will do fine.
HP webcam dv6000 is not working properly - _17.png

Posted on Jan 12, 2011



Thanks. Takes some work to get it done but it's definitely worth a care.

Posted on Nov 29, 2007


Dear Sandy,
This is Soren,from the HP Pavilion Notebooks Chat Support Team, following up on our recent chat session.
I understand that the web cam is not working your notebook. Here are the steps to resolve this issue.
Step 1:Here are two procedures to know about How to use the Webcam in Vista Notebook.
Using HP webcam in Quickplay software:
1. Click on Start button, select All programs and click on Quickplay.
2. Within the Quickplay application, click the Video icon (Icon resembles, camera, music, and film).
3. Double click on "HP Web cam" or “USB Video device” in the Source column.
4. Now you could see your self on the screen.
Using HP webcam on Muvee Autoprocucer software:
1. Click on start, Select all programs and click on Muvee Autoproducer.
2. It will open Muvee Auto Producer. (Click on Trial version if it prompts.)
3. Click on Tools the top and select the Get Video from Camcorder.
4. You would see your self on the screen.

If the webcam does not show the picture you need to perform the below steps. If the webcam works, you need not to perform the below steps. Please ignore the below steps. However, I personally recommend you to save this email and if any time the webcam does not work or if it shows blank screen please perform the below steps.
Before we trouble shoot this issue let me explain the reason for this issue, HP has released new driver for webcam and the driver update process can’t be done automatically and as long as the old driver exists the webcam does not work, To resolve this issue First we need to uninstall the existing webcam from device manager. Then restart the notebook and install the latest driver to resolve this issue
Step 2: Steps to Uninstall the Webcam drivers from the device manager.
1. Click on start and click on Control panel.
2. Click on "the Classic View" on the top left side of the control panel.
3. Double click on the "Device Manager" icon in the list.
4. Click on + next to the Imaging devices. Now you would see one HP Pavilion webcam or more then one web cam listings under the Imaging devices.
4. Right click on each HP Pavilion web cam and click on uninstall. And confirm un installation if it prompts. (Click on Yes.)
5. Now the Imaging devices option should not appear on the device manager.
Note: If the HP pavilion webcam is not listed or Imaging device is not listed, in device manager you need to reset the Bios to enable the webcam. Once you reset the Bios the webcam will listed in device manager. Here are the steps to reset the Bios.
1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"
Step 3: Restart the notebook.
Step 4: Click on the below link and then click on Save button of the download window. Click on brows and then click on desktop then click on Save.
*we need to download the file to the desktop.
Step 5: Installing downloaded web cam driver (sp34746).
1. Double click on the downloaded file (sp34746) and follow the on screen instructions to install the file.
Step 6: Once the installation prompts you that the installation has been successfully completed. Now you need to restart the notebook.
Now check the webcam input in Quickplay software using the steps provided on the step no. 1. The webcam should work, if the webcam does not work please verify the below steps.
Step 7: Enable the Imaging services on the notebook.
1. Tap Window key(flag key on the keyboard) and R key on the keyboard, at once.
2. You would see the Run window on the screen.
3. Type SERVICES.MSC and hit enter.
4. You would see the services window on the screen.
5. Double click the "Windows Image Acquisition (WIA)" service, and under the startup type select Automatic.
6. Click on "Start" button if it is stopped under Service status
7. Click on Apply and Ok.

Step 8: Now check the webcam in quickplay or Muvee software. verify the step 1 to know about how to use the webcam in quickplay or muvee.
If the still issue persists, Please check webcam name in device manager. If you see USB 2 Video device under the Imaging devices the webcam works properly (it means latest drivers have been loaded successfully). If you see the HP Pavilion webcam under the imaging devices, it means still the notebook is using old webcam drivers and you need to repeat the steps from Step 2:
Note: Please do not reply to this email.
I wanted to be sure that the troubleshooting steps suggested by me was useful and helped you in resolving the issue. If the issue persists, please contact us by visiting the following Web site:

Thank you for using HP Total Care and giving us an opportunity to serve you through chat support. Please contact us again if
you require any further assistance. We are available 24 hours a day, 7 days a week.

Srinivas Mannapuram
HP Total Care

Posted on Nov 20, 2007

  • ilolalaana Dec 04, 2010

    1. Restart the notebook.
    2. Tap the F10 key as soon as the HP logo appears.
    3. Using the arrow keys, navigate to Exit Menu, select "Load Setup Defaults" and select "Exit Saving Changes"
    Step 3: Restart the notebook.
    Well that I think is what I need to do to get rid of old webcam driver, but in BIOS set up that I have there is no EXIT MENU option and of course no Setup Defaults" and no select "Exit Saving Changes" options either.
    Me be it has so other name or something : I have HP COMPAC 6730s / Windows 7 Ultimate (32-bit)
    AND LATEST BIOS (sp45709.exe):
    ROM Image for HP Notebook System BIOS (68PZU - Intel Video Controller) Remote ROM Flash - SSM Compliant
    Please help me dear Srinivas Mannapuram
    at HP Total Care


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Related Questions:


I have a HP Pavilion dv6000 and the webcam does not work , i also tried everything still i couldn't use my web cam

did you try update correct drivers and reboot system?drivers is here -

How to turn on hp WEbcam that is built in


Fix for HP Pavilion DV6000 with built in camera. I got a solution. Works with XP and VISTA OS.

Download HP's Pavilion Webcam Driver: and restart your computer again.

If not able to download the driver then try the below link.

Hope this helps you.

Hp dv6000 webcam doesn't seem to be working . .

Please go to this link:

Select the Operating System and download the webcam driver. After the download is complete, install the driver and restart the computer. Please ensure that while installing the driver none of the messengers like Yahoo or MSN are running. Restart the computer and it should work.

I have HP Pavilion dv6000 webcam does not work.

Check to make sure the device is installed. Go to your device manager by doing the following:

start | run

Under Imaging Devices, check to make sure you have the entry:

HP pavilion webcam

This is the first test to make sure the device is actually present in your DV6000

How do u turn ur web camera on

You have a HP DV6000, it uses Cyberlinks Youcam program, this program has to be started in order for the web camera to operate. If you do not have the software loaded on your laptop, below is a link to get it. Scroll down to the bottom of the page and choose a download, once the software is loaded and installed, click on the yourcam icon and a tutorial will appear and the camera will start and be indicated by a blue light by the lens.

Did not have Webcam driver for Compaq C773TU model for Vista

You didnt say whether this worked before or if you are doing a new OS install but the web camera driver is part of the vista operating system. See below info from HP....

Microsoft provides an automated Windows update function that examines your computer and installs the appropriate drivers and programs for Service Pack 2. One of the updated drivers, Microsoft USB Video driver , is required for proper operation of the webcam on your HP or Compaq notebook PC.
If you have updated to SP2 but the webcam is not working, see HP Notebook PCs - Webcam Does Not Work with Vista or After Upgrading to Vista , for detailed instructions on manually installing the latest webcam driver (usbvideo.sys) from Microsoft.


Built in Webcam does not work anymore

Download the correct driver from the link below. (Re)Install the webcam using the driver .

Cant turn my built in webcam on??


This is known Webcam issue in DV6000 notebooks. To resolve or narrow down the issue, we have to check few things.

First open Device Manager.

Please follow these steps to open Device Manager:

1. Right Click on 'My Computer' icon on Desktop and choose Properties.
2. The System properties Window opens.
3. Click Hardware tab and then click the Device Manager button.

Expand + Imagining Devices and check if the HP Webcam is listed under it.

If Webcam is not listed there, then you have to contact HP to get the BIOS update.

If it is listed there, right click on it and select Disable. Again right click on it and select Enable.

Now open any applications like Quickplay and check if Webcam is working or not.

Please reply me if that won't resolve the issue, I can provide more work arounds
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