Question about Creative Labs Zen Micro MP3 Player

2 Answers

Creative Zen Micro

I turn my mp3 player on and it comes up with "Firmware Problem" and then skips to the "Clean Up, Format All, Reload Firmware and Reboot" screen. I have uninstalled the cd from my computer and reinstalled it but it hasnt fixed the problem. What should I do?

Posted by UNicke on

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  • Anonymous Dec 26, 2007

    well, when i turn on my ZEN micro(2gb), it goes through the start up screens and then goes to a screen briefly that says....Firmware Problem...i do not know how to fix this issue...i cannot get it off of the main menu at the start up of my simply gives me 4 options...1.clean up,2.format all,3.reload firmware, 4.reboot....unfortunatley, there is no fix everything feature, so i am asking how i am to fix this firmware problem

  • Asmodeu Mar 04, 2008

    turn my mp3 player on and it comes up with "Firmware Problem" and then
    skips to the "Clean Up, Format All, Reload Firmware and Reboot" screen.
    I have uninstalled the cd from my computer and reinstalled it but it
    hasnt fixed the problem. What should I do?

  • inefabyl Apr 07, 2008

    my creative zen micro black mp3 player now in this situation..
    recovery mode
    1.clean up
    2.format all
    3.reload firmware
    i need to install or reload firmware..but i dont havet...only ungrate firmware version 1 end 2...but it not good...
    i need driver for my mp3 player? or?...



2 Answers


Same thing happened 2 me, just get a new mp3 player. haha

Posted on Dec 28, 2007



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There is no clear reason as to why this occurs, but there are some things you can try:

1. Reset the player
2. Run Disk Cleanup
3. Reload the OS
If none of these help the only other option left is to reformat the player. If you do this you will obviously lose all content, including that bundled with the player.
Note that format seems to be the most common cure for this

Posted on Oct 14, 2007


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What can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?

what can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?

Jul 08, 2012 | Creative Labs Zen Micro MP3 Player

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My CREATIVE ZEN Micro doesn't play any media after i accidentally dropped it. Is there hope?

1. Ensure that the player is turned off

2. Remove the battery.

3. Move and hold the Power button to the Power On position and re-insert

the battery to the Zen Micro. Hold the Power button until the rescue

mode appears.

4. After 2-3 seconds the rescue menu will be displayed.

At this point the battery can safely be replaced and maintenance options


5. Four options will be displayed on the LCD screen:

? Clean Up - (To rearrange your stored data)

? Format All - (To format and remove all data)

? Reload Firmware - (Reloads your player's operating system - Do not

choose this option unless you have downloaded a firmware update from the

Creative website)

? Reboot - (Restarts your Player)

6. Select the Clean Up and then the Reboot option.

Now, please try turning off the player.

Jun 07, 2010 | Creative Labs Zen Micro MP3 Player

2 Answers


reload firmware is your best choice

Jun 21, 2009 | Creative Labs Zen Micro MP3 Player

1 Answer

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I have the same problem,when i turn my creative zen v on it says firmware problem!!!?!!!and there is a choise:

clean up
format all
reload firmware

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Creative zen microphoto v0.0.65

If a problem is occuring with the firmware, then just go onto the CREATIVE ZEN website / and select the model of your creative mp3 player.. once you have selected the modell it will then scan your mp3 player to check what it is required and then reccommends the downloads listed. However it is vital that your mp3 player is connected to your pc via usb lead.

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It is frozen and nothing works

all of you have the same touble may be due to a must need firmware upgrade youll find it on the maufactures website they will give much need help. But when it comes to an mp3 player i prefer a sony walkman.

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1 Answer

Clean Up, Format All, Reload Firmware, Roboot

Cleanup does a cleanup (defrag) of the hard drive
format all formats the drive (wipes everything off)
reload firmware is software on creative site to update you unit which you should do .
and reboot is like a reset, turns it off and back on

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1 Answer

Problems with turning on

Sounds like it may be the index in your Music Library. Try going into Recovery Mode the routine way; remove battery(are they charged and good?), hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart/Reboot. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

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2 Answers

Frozen MP3 Player

There's a reset hole by the side of the player. Try reseting it. It can freeze sometimes, and fix itself after a while. no apparent reason. reset, run the battery down and recharge. Hope it helps. this is from the creative site: The recovery mode consists of these four operations. * Clean Up: It is the least destructive operation. It scans a player's hard disk and removes any invalid links from the music library. It does not affect music files themselves. It is recommended that you perform "Clean Up" first before formatting or reloading the player's firmware. It is recommended that you clean up regularly if you frequently transfer files between a PC and your player. * Format All: It is the same as a Windows format performed in a PC, and consequently all contents will be lost after a format. * Reload Firmware: Reloads the player's firmware (Operating System). It will also format the player. Note : It requires the player be connected to a PC that meets the player's minimum system requirement. Select this option ONLY if you have access to a PC and you have downloaded the necessary firmware to install. * Reboot: Reboots the player. You can reboot the player after performing a clean-up or format, or reboot it without performing neither of them. It is recommended that you try these operations in the following sequence: reboot the player; clean up and reboot; format and reboot; and finally, reload the player's firmware. If your player seems to stuck in the recovery (rescue) mode, you can try the "reboot" operation first, and format the player if necessary. If it fails to reboot, you will need to connect the player to a PC, and reinstall its firmware. For a detailed instructions on how to install a player's firmware, please refer to Updating the firmware on a Creative MP3 player, or refer to the Web Release note of the firmware download. Unlike other hard disk based players, Zen Neeon does not have a rescue mode. Though there is a Player Recovery Mode , it is for use when updating its firmware only. 1. Detach your player from your PC , and ensure that it is turned off. 2. Close all active applications (for example, Internet Explorer, Windows Explorer, or Windows Media Player etc), as well as background applications such as Norton anti-virus applications. 3. Download the latest device driver if you have not installed any drivers for your player. The file name is MStorage_PCDRV_LB_1_07_00_250.exe. 4. Double click on the file MStorage_PCDRV_LB_1_07_00_250 to install it. Follow the instructions on the screen. 5. Hold down the Play/Pause button while connecting the player to a PC's USB port. 6. When the Creative logo appears on its screen, release the Play/Pause button. The player is now in Player Recovery Mode.

May 19, 2006 | Creative Labs Zen Neeon MP3 Player

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