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There are little gears to open the tray with a little rubber belt that drives it you should be able to open door and pull on tray to get disk out if not unplug it take top off push tray out Cheapper to replace player than to fix but little flap should pull down grab tray and pull
unplugged the dvd player and then re plugged, power on then press the eject button. if still the loading tray won't open, at this time you will need to remove the cover of the player to access the loading tray mechanical assembly. then check for an stuck up or broken rail plastic loading assembly it was installed drive by the loading motor.if ok, check the limit switch might not get contact which the processor not turn on the supply for the motor.
Disc have something sticky attached on top (label ,specially rental discs') so when you try to eject disc get stuck on tray of spindle motor.Top cover need to be opened in that case in order to remove disc
It is not the player you need to reset, it is the rental DVD's. They are encrypted with a code to limit the amount of time they can be watched, thereby protecting them from being stolen or not returned. Send them back to the rental company and rent the same movies again. That is your only solution. Your player will play whatever is put into it. I hope this helps.
If these are rental DVDs, they might be too scratched up for the DVD player to read. Look on the underside of the DVD and see if there are any scratches. If there are scratches, ask the rental place for replacement DVD
Yes, it was a piece of the addhesive dot that was stuck to the back of the disk. I unplugged the unit (of course), removed the 10 screws holding the cover on the chassis and that exposed the disk in its tray. I could not manually open the tray still, but I was able to remove the tape dot from the disk while it was still in its tray. All is well now.