I don't know if you have a 240V pump and 120V cleaner.
Or if both are 120V
T10000 series manual has troubleshooting
http://www.polytecpools.com/images/pdf/intermatic_t10000r.pdf
I specialize in timers.
If the manual override will not work and the circuit cannot be stopped by the timer:
Then the timer is bad.
To check for sure:
When pool pump is OFF, use tester and check voltage across terminals 1 and 2 on pump side
When cleaner is OFF, use tester and check voltage across terminals 1 and 2 on cleaner side
What test results show:
The cleaner side test across 1 and 2 should show no voltage when timer is OFF
The pump side test across 1 and 2 should also show no voltage when timer is OFF
If the pump side test across 1 and 2 shows voltage all the time, then the timer is broken.
There are no replacement parts for the internal on-off mechanism.
Polytec pools and spas sells the same timer for $215:
http://www.polytecpools.com/intermatic-t12404r-control-center-w220v-dual-timer-wo-breakers-p-543.htmlBH electric shows the T10000 series for $178
http://www.beverlyhillselectric.com/t12404r.htmlAdd a comment if you need help wiring your new timer
You have what is called a 2-channel timer.
A single-channel timer can operate 2 or more Loads (pump, cleaner), but the Loads turn on-and-off at the same time.
A 2-channel timer has a clock (or digital program in the case of digital
timers) so each Load turns on-and-off with a different schedule.
As a general rule, 2-channel timers are more expensive.
To avoid the higher price, you can replace a two channel timer with 2 ordinary timers.
Let me offer a replacement strategy that might save you money.
Keep the existing timer for the cleaner.
a) Buy Intermatic T-104R weatherproof timer if you have 240V pool pump.
b) Buy Intermatic T-101R weatherproof timer if you have 120V pool pump.
Here is a resource for the Intermatic timer I am suggesting:
The webpage has links to sellers, it has manuals and it has wiring diagrams for the do-it-yourself-er
http://waterheatertimer.org/How-to-wire-T104-Intermatic-timer.html
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