Question about Televison & Video

9 Answers

Motorola Cable Box DCt2244/1661/abcdeg

The channels will to expanded and tell whats on, the info works but I can'nt get picture or sound. The music channels work.

Posted by on

  • Anonymous Nov 24, 2007

    I get the banner for the channel but not video or sound



9 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I called Comcast they said I could buy a box from ebay and it would be no problem. When I got it had no pic or sound, I called and they said if it was unplugged for 2 months or more it wouldn't have proper upgrades and is junk and said not to buy from ebay. Then why did they tell me I could on the first phone call? Thanks Comcast.....

Posted on Jul 22, 2009

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

By Law they (Cable Company) have to give you service if you buy a box I bought one from the internet and I called Comcast. At first they wanted to give me a problem but when I explained my rights and the law of having the option to buy your own box I got it hooked up and after 2 hours the box worked perfectly. So yes they can turn on a box it's just that they (Cable Company) doesn't want to take the time.

Posted on Feb 16, 2010


To much db loss in the house. an amp is required

Posted on Oct 30, 2008

The cable company will not active a box that was used yard sale or ebay you need to buy one from motorola and active it from you cable company most of them are stolen. that may already been on there system with the mac number and serial number that turn off the service to the box 

Posted on Apr 20, 2008

There is also a cable card installed in the back of the box. You need this cable card for your box. Make them rent you one for $2/mo.

Posted on Dec 09, 2007

First time useing this. I have a motorole dct2244. I bought it on a yard sale . the lady told me that I could call my cable company and hook it up. i called and they say they only rent their own cable box. I put it and i get the tv program guade put don't get picture what i'm I don't wrong.Thank

Posted on Dec 05, 2007

First time useing this. I have a motorole dct2244. I bought it on a yard sale . the lady told me that I could call my cable company and hook it up. i called and they say they only rent their own cable box. I put it and i get the tv program guade put don't get picture what i'm I don't wrong.

Posted on Dec 05, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

The cable "box" has to first be in the cable company's inventory, then "burned" with the appropriate channel lineup for that area. It has to be in their billing system which communicates with another system called the DAC.

Unless the box is in their system, it will not have audio or video.

Posted on Jan 16, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 979 Answers

Possible subscription problem;i.e. channels not purchased...accordianman

Posted on Oct 15, 2007

1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Here's my setup: 46"Panasonic Viera

I'd call the cable company, it sounds like you have an issue with the cable box.

Feb 22, 2011 | Televison & Video

1 Answer

The TV model is Sanyo DP32648. DVR Cable Box - Motorola DCT6412 III I have a DVR cable box connected via an HDMI cable to the TV's HDMI 1 slot. I have had the TV for around a year now and haven't had...

If you have the DVR connected to the TV with the Coaxial and the HDMI that is probably causing the problem I work for a Cable company and have dealt with this problem on numerous occasions. Try just disconnecting the Coaxial cable from the cable box that should fix this issue.

Dec 02, 2010 | Televison & Video

3 Answers

I have a VIZIO LED/LCD VF551XVT hooked up to a motorola HD DVR with a HDMI cable. When I switch from standard Def to High Def channels I lose the sound. If I turn the TV off/on the sound returns but if I...

I have the same set, same problem with one of my MOTOROLA boxes, but not with another. I have a SONY TV that works fine with this new MOTO box, but the new VIZIO does not. The audio is coming through the HDMI cable just fine, and the fact that it works when you cycle power on your TV means it's the SYNC between the TV and the BOX. I have the identical problem and am taking back the MOTO box for another one. I spoke to VIZIO for about 45 minutes trying different things. They think it's the MOTOROLA box, COX (my cable company) thinks it's this particular box, who knows.

Feb 01, 2010 | Vizio VF551XVT 55 in. HDTV

1 Answer

Ok my timewarner cable box works i pull up the guide and selet the channel i want but there is not sound or picture coming from the tv.

unplug the box and let it reset for at leat 4-5 min, if this does not fix your problem call time warner customer suppport, they can reset your box over the cable line if needed. Good luck.

Oct 27, 2009 | BoxWave Corporation Motorola RAZR V3...

1 Answer

My Samsung LN-T3253H has missing sound on only some channels. And in some instances you can hear the background music and not the talking. seems to have happened since we went alll digital broadcasting but...

this is most liekly an issue with your cable box, try a dvd player, or another source and the issue probably isn't there right?
Repalce teh cable box and your problem is most likley going to go away. TV issues regarding picture and sound are more black and white, it either works or doesn't.

Aug 25, 2009 | Televison & Video

1 Answer

Viera TH-46PZ85U. gray box where picture should be

If it was a setting on the television, then the cable info would also be affected. Try a reset on your cable box, as the cable info is generated within the box from the data stream, whereas the picture is streamed from the provider.

If the reset doesn't work, it's time to call the cable company - it's not a fault with your telly.

Mar 05, 2009 | Panasonic Viera TH-46PZ85U Plasma TV

1 Answer

The Box Super - Sound interferance( Ireland )

you need to put the cable in the cable input connection . not the TVin as this does not need to be connected to the tv if you have a scart lead going from your box to the tv .

Dec 16, 2008 | StarView SV211K 2-port KVM...

1 Answer

Red Vertical Burn Line on LCD Screen

Try changing the picture setting on the television rather than from the picture box.

Sep 09, 2008 | Toshiba REGZA 42 in. Flat-Panel LCD HDTV

Not finding what you are looking for?
Televison & Video Logo

Related Topics:

7,587 people viewed this question

Ask a Question

Usually answered in minutes!

Top Televison & Video Experts

The Knight
The Knight

Level 3 Expert

76177 Answers

Cindy Wells

Level 3 Expert

6049 Answers


Level 3 Expert

85216 Answers

Are you a Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides