Question about Brother MFC 420CN All-In-One InkJet Printer

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Brother 5460cn won't scan to email,file,ocr,image

No alarm Lights.  There is an Error message: Please try to scan the image again...(cc3-205-03031f02)

Scan to Email, File. OCR and Image does not function.  
Example: "Scan to Email" press OK Press Start then Control Center 3 GUI comes up on the computer then error window overlays that saying "Please try to scan the image again if the error happens again please restart your computer and then try the scan again" ERROR CODE  (cc3-205-03031f02)  Note window on MFC says "Communicating to PC" during this process.

Tried restart did not work.
Tried uninstall and reinstall of software.  No change

Posted by cel01 on

  • 1 more comment 
  • cel01 Oct 14, 2007

    Thank you for your time and effort to resolve this issue.  I have browsed the pages and cannot find a solution.  I did find that this particular error Dell recommends that if running xp and I receive error code cc3-205 to call Brother Customer Service 1-800-284-4329  Mon-Fri 9am-7pm est  they apologized for any inconvenience I may have experienced.  I just hope this will not be a per minuter call where they charge me.  I have read the book front and back.  The computer talks to all in one but the unit will not talk back to the computer.  I think it is a software, driver or hardware problem and not an operator issue.  I will report back after my call.

  • cel01 Oct 15, 2007

    Hi Mix-it-up.  I got the problem resolved.  Your link to Brothers support was right on.  I called and a tech had me reset the drivers using a file he had me download.  The Brothers tech support was good.

    I made one error on this board though and somehow I locked the ratings option on this board.  I can't recall all the options.  If I could change it I would give you 5 stars and yes you had the answer to the issue.

    Thank you for your time and efforts to help me.

  • Therese G
    Therese G May 21, 2014

    thats great but my code is Cc3003-00031c0e it wants to restart. restrating does not fix the scanning. mfc5460cn got a solution?



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Brother Scanner error message.

After much time with Brother Tech support. The solution finally turned out to be as simple as downloading this file to reset the drivers.

Posted on May 13, 2009



This is what I did to get it to work.

Go to Brother website and choose All, Win XP, English.

Close CC3 in your toolbar.

Then update firmware ver 2.20 Jan 10,2008 is what was the latest.

Then I downloaded and installed ControlCenter3 Update Ver A 10/04/07.

Scan worked first try.


Posted on Jan 31, 2008



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I had the same issue. Brother Customer Support was very helpful in resolving - Thanks for the suggestion.

My issue turned out to be firewall related. Brother had me uninstall using the uninstall under Program --> Brother ---> Uninstall. This requires a reboot afterward.

Then disabled the firewall, reinstalled the product. Forces another reboot - EVERYTHING worked. Able to Print and Scan.

Posted on Dec 18, 2007


I have the same problem and it was resolved after downloading the control center updater.

here the link

Posted on Nov 20, 2007


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