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Onex Shoes are Guarenteed for 1 year. How can I get a refund

I purchased the Brucie Sandal at a shoe store in Augusta GA and I have never warn them because when I tried them on (on carpet)and walked my foot turns in them and goes off the shoe. I have severe back problems and do not want to fall because of a pr of shoes that I cannot wear. My friend who goes to Augusta and buys Onex shoes at a store in Augusta where her aunt works purchased them for me and brought them to me. The lady who owns the store will not take them back so I am out $61.43 plus tax. I spent a total of $179.64 on 2 pr of Onex Shoes that day. One pr fit beautifully and the other pair did not. Would you please let me send them back to the company and get a pair in the place of them. I am willing to pay more to get a pair that I can wear. I would appreciate your kind and immediate attention to this matter. I saw where your shoes are warranty for 1 year but I cannot even get credit for this new pair to purchase a pair of higher value. Thank You.

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Jim Pattison

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I have tried to find a place to send them back, but it all comes back to the store you bought them from. The warranty period is up on them now.

Posted on Jul 03, 2015


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tom sh

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SOURCE: I plan to purchase wrestling shoes for my young

If you're buying shoes for the first time or replacing an old pair these advices will help ensure you get the most from your purchase. Size- Each manufacturer has different recommendations. For example, Asics and Adidas recommend that you add a 1/2 size to your gym shoe size while Nike recommends one full size to your normal gym shoe size. The 1/2 size for Asics and Adidas is a good benchmark. For younger wrestlers you should probably add a full size to their normal shoe size. This way the shoes will last longer, especially if your daughter or son is growing quickly. Price - Next, you need to determine your budget Most wrestling shoes range from $40 to well over $100. If you're not sure whether your son or daughter will stay in the sport long enough to get full value from the shoes, it's best to go with the cheaper shoe. Brand - Finally your last option is to choose the brand. As mentioned, Brute, Adidas, Nike, Infinity, and Asics have been manufacturing shoes for many years and provide great quality products. In many cases your wrestler will get 1-2 years out of these shoes.

Posted on Oct 27, 2010



  • 103 Answers

SOURCE: My wife bought a pair of Ferragamo flat shoes in

respected sir

i have done enough of research on your problem i am sorry to say that there is no way your problem can be solved i request you to replace or buy a new shoe .

but if you still want to stick on with old shoe i shall give you a personal advice take the shoe to a shoe cobbler and ask him to cut the shoe in middle add extra soul so that it leng is increased and stitch it back but the problem is the orginality of the shoe will be gone .

Posted on Nov 29, 2010


  • 50 Answers

SOURCE: I have a pair of

I've had this problem with my daughter's shoes, and her foot is very narrow. I cut down some generic-brand Dr. Scholl's-type insoles (available at grocery and drugstores) and that did the trick.
1. Get the appropriate sized insoles, and lay the right show on the right insole, and the left shoe on the left insole. Trace them with a pen.
2. Cut out the insole, cutting slightly inside the lines-- the inside of the shoe is smaller than the outside.
3. Work the insoles inside the shoe. Use your fingers to feel around the edges to see where you need to trim them to fit.
4. If it's too long, don't trim all the length off the toe, or all the length off the heel... you'll mess up where the arch curves.
Good luck! I hope it works for you.

Posted on May 04, 2011


  • 15 Answers

SOURCE: I purchased a pair of

I have found that a simple phone call can do wonders! Companies such as Hush Puppies has built a reputation which I am sure they want to uphold, so customer service and satisfaction is important to them. Their phone number is 1-866-699-7365 (M-F, 9:00 - 7:00). Here is a link to their site as well:

I highly suggest a phone call rather than an email. Simply explain what happened (and it wouldn't hurt to say something like "I am a big fan of Hush Puppies and have never had this problem before.") and offer a solution (i.e., you will pay to ship the shoes back if they will send you a replacement pair or fix yours). Companies are more receptive if you already have a solution in mind rather than just calling to complain and vent. And no matter how rude the person on the other end of the phone is, maintain your composure and be abrupt but polite. If the person is not willing to help you (even if they say they are sorry but there is just nothing they can do), ask to speak to the manager/supervisor. ALWAYS get the name (first and last) of the person you are speaking with and make a note of it. If the manager/supervisor does not assist you to your satisfaction then keep moving up the chain.

If after all your efforts they still say "no," then repeat their names and let them know that you are going to report them to the Better Business Bureau (or whatever version you have in your country). Don't be surprised if they change their tune!

Good luck and "walk on!"

Happy shopping!

Posted on Jun 24, 2011

shoe master

  • 1 Answer

SOURCE: Hi iam shobha . I

buy new shoes

Posted on Sep 30, 2011

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The heel on one of my Onex shoes split and I cannot wear these anymore. How can I get it repaired by Onex?

Hello, Georgia -

According to the History section of the Onex Shoes web site,
it seems that the parent company for Onex Shoes is:
Onnik Shoe Company, Inc.
11443 Chandler Blvd
North Hollywood, CA, 91601
(Source: D&B Hoovers [a division of Dun & Bradstreet], a well-respected business intelligence company, )

The only phone number I could find for the company (found on the above cited web page) is:
(818) 506-5353

I suggest you call the telephone number I found. (Call during weekday business hours, Pacific Time.) Ask to be connected with Customer Service. If there is no Customer Service department ask to speak with someone in the company about how to get your shoes repaired.

If the company does not provide any repair service for its shoes, if you have not already done so, check with a shoe repair business in your area to find out if they can repair the heel of your shoe.

Personal opinion: I find it odd that the Onex Shoes web site has no "Contact Us" link.

If you are unhappy about your Onex shoes and an inability to get the shoe heel repaired, you can post your complaints about the company on several web sites:
P*ssed Consumer (TinyURL link):
Ripoff Report:

Plus, you can file a complaint with the Better Business Bureau for Los Angeles, California:

Jan 05, 2018 | Onex Clothing Accessories

2 Answers

Phone number for onex shoes

A lot of people have asked the same question. There is no phone number or address listed on the web sites.
That may be a good business case not to get this brand!

Oct 24, 2016 | Onex Clothing Accessories

1 Answer

How do I get in touch with onex shoes regarding problem with onex shoes I purchased

It took some time to find it, but I found a phone number for Onex and posted it on here in response to someone. I didnt find either right now.

Dec 05, 2014 | Onex Clothing Accessories

1 Answer

I have a pair of onex shoes that the heel is

The address should be on the box. With the internet, you can find phone nukbers

Sep 29, 2014 | Clothing Accessories

1 Answer

The sole if the shoe cracked in half on both shoes

If the sole is cracked, you are left with shoes that can't be fixed. Were you wearing these in the cold? That makes soles split.

Aug 21, 2013 | Onex Clothing Accessories

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