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first if your phone have a voice recording option check that your **** is working properly or not by recording any voice for 5 to 7 secs. If it is probable that mic is working properly say you listen the recorded voice than you might have muted the voce increae it by side bottons if present or from phone's sound settings
After receiving a message with sound, push the button on the side that activates voice dialing. It sometimes takes activating it twice, but it will turn the sound back on.
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