Arris 3360 AT&T DSL Modem - - Logo

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Anonymous Posted on Dec 08, 2013

No dsl connection every morning

Every morning I have to disconnect power from both modem and router, wait 5 minutes, then power up modem, router, and DSL is then connected and working.

5 Related Answers

Anonymous

  • 39 Answers
  • Posted on Aug 13, 2007

SOURCE: Re-starting a ARRIS modem after a loss of power

You can try doing a "Hard reset" on the modem but it looks like you've tried most combinations. To do the hard reset: - unplug the coax cable from the back of the modem - Push and hold the "reset" button in for 15 seconds - Allow the modem 30 seconds to reinitialize and then plug the coax cable back in. Within 10minutes you should have activity back. If not, the modem needs to be replaced. I know you may have tried something similar to this but I'm hoping this may help.

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Anonymous

  • 1 Answer
  • Posted on Feb 26, 2008

SOURCE: Need to hook up Belkin G wireless router to Motorola SB5120

I have a Motorola SB5100 Cable modem and i have a belkin N wireless ROuter..i have conncted the wire from modem to router and computer to router and it doesnt work??what do i have to do??

Anonymous

  • 102 Answers
  • Posted on Feb 08, 2009

SOURCE: Wireless router stops internet connection to modem during install

are you sure your hooking the comcast modem in the right place?

Tech_Mate

Terry Allen

  • 680 Answers
  • Posted on Feb 27, 2009

SOURCE: Router cannot connect to the internet.

Turn everything off:
Cable modem unplug the power to the modem if it has a battery remove it.
Router unplug the power to the router
Shutdown any and all computers connected to the router

Turn everything on in this order:
Cable modem wait until all the lights are on but the internet act light
Router wait until the lights goes through it's test cycle and the internet light (wan) is on.
Boot up the computers one at a time after the first computer is fully loaded go to the next computer

Hope this helps

Terry

Anonymous

  • 40 Answers
  • Posted on Apr 09, 2009

SOURCE: Modem connects to internet but I have no dial tone to make calls

I have personally seen this issue before and with an Arris cable modem the issue you are having means that there is a over current issue with your phone line. What this means is that your phones are either getting to much or to little voltage. Usually this is caused by a crossed phone wire/staple through a phone line or possibly corrosion on your line. The first step into troubleshooting this would be to check where your phone lines tie together at and make sure nothing has come loose or broken. Also if you any of your lines run outside to a phone box go in the customer side of that and check to make sure there is no corrosion. This can also be caused by a phone going bad. Go around and unplug your phone lines 1 at a time from the phone line and see if it starts responding correctly. You made need to power cycle/reset your modem when you do this to clear the error. The final way that you can tell if it is in your phone line or not is to unplug the modem from your house line and plug a phone straight into the modem. This should make at least that one phone start working correctly.

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Related Questions:

0helpful
1answer

My next book can't connect to WiFi because Mac and IP address is unavailable. What do I do

1) Turn off your netbook
2) Power off the router by unplugging it
3) Power off your cable or DSL modem (if different from your router) by unplugging it
4) Power on your cable or DSL modem and wait for the blinking lights to "stabilize" a bit
5) Power on your router (if different from your cable or DSL modem) by plugging it in and wait for the lights to stabilize a bit
6) Turn on your netbook
7) Test connectivity
0helpful
1answer

I can not connect to the Internet. I have WiFi connection but can't do anything else

Plug your computer/laptop directly into router. Can you get to the Internet then?
If you CANNOT get to the internet when your computer is plugged into the router, reboot your router. If it doesn't have a power switch, unplug it. Leave it unplugged. Next, you need to figure out if you have another modem for DSL or Cable. If you do have another DSL or Cable modem, unplug that device to. After 5 minutes has elapsed for both devices being unpowered, plug in the DSL or Cable modem to the power source. Keep the router unplugged from power. After your DSL or Cable modem has powered up for 5 minutes, plug your router into the power source. Wait a few minutes. Reboot your computer/laptop. Try the wireless connection again.
If you CAN get to the internet when your computer is plugged into the router. Reboot your computer. Try to connect again. If you cannot connect after rebooting, make sure you are connecting to YOUR OWN wireless access point and not someone else's.
Do you have other computers/laptops/wifi devices that CAN/CANNOT connect to your wireless / access the Internet?
0helpful
1answer

Wireless connectivity suddenly lost

Have you tried power cycling the router and the modem? if not:

1. Turn off your modem and router by unplugging the power cord at the back of the devices.

2. Disconnect the Ethernet cable from the modem to the router vice versa

3. After a minute, replug the power cord at the back of your modem then reconnect the ethernet cable at the back of the modem as well.

4. After a minute, replug the power cord and the ethernet cable at the back of your router.

5. Try to test the connection.

Warning: You can reset the router if you know that you can reconfigure it back to connect to the internet. If you don't know how to set the router back to connect to the internet, it would be ok to you to not to do step 6.

6. If it didn't work, You can reset the modem. Press the reset button at the back of your router while it's turned on, wait for 15 seconds after that, unplug the power cord at the back of the router while the reset button is still pressed, wait for 15 seconds after that, replug the power cord at the back of your router while the reset button is still pressed, wait for 15 seconds again then release the reset button after 15 seconds.

7. Reconfigure your router's settings to communicate to your modem. ( I don't know if you have cable internet connection, but if so, you can just clone the mac address of your modem to connect to the server, if you are using DSL if it's asking for a username and passowrd, just use the PPPoE type of configuration in your router)

8. If it failed, try to update the firmware of your router.
0helpful
1answer

My linksys WRT150N router won't recieve internet signal from my dsl modem. The router sends out a signal to my lap top, but no internet connection can be made.

Try connecting your laptop directly to the dsl modem to make sure that it is working correctly.
If the dsl modem is working correctly then:
1. Turn off the power on the router and dsl modem.
2. After about 2 minutes, turn on the dsl modem.
3. Wait another 2 minutes, then turn on the router.

Occasionally you need to do this to get them back in synch. If this doesn't work you may need to use the software utility to reconfigure the router.
0helpful
1answer

Buy a new router DIR-685 and can not connect to internet, although my old router works perfect

Most cable modems, and many DSL modems 'lock' into the first device they see after power on.

Power off the router AND the modem.
Power on the modem and wait for a connection (or 5 minutes). Then power on the router.

This fixes the problem more than 8 times out of 10.
0helpful
1answer

My router is tempramental and comes up with limited or no connectivity. It also says windows cant detect an ip address and i need to get hold of the manufacturer?

Have you tried turning off your internet connection (i.e. cable modem, dsl modem, fios modem) and your router and pc's. Then after about 5 minutes turn on the cable/dsl/fios modem, wait 1 minute, turn on router, wait 1 minute, turn on a pc. Try surfing
0helpful
2answers

Cant get to internet thru linksys etherfast cable/dsl router

Reset the modem while the router is plugged into it. Do this by disconnecting the power to the modem and then reconnecting.

0helpful
1answer

Linksys routetr problem

HI,
The problem can be caused, because of two reasons, one the router profile on the computer has got corrupted and second the router itself. Have you tried resetting the router to factory defaults.. Caution: all wireless security settings and user name and passwords would go back to factory defaults.

1.Disconnect all cable from the back of the router.
2. Shut down your computer and the DSL box
3.Press the reset button, using a paper clip at the back of the router.Keep it pressed for 5 seconds
4. Disconnect the power cord to the router
5. Switch on the Dsl box, wait for the lights to stablize
6. Reconnect the interenet cable and the power cable to the router and power it on.
7 Let the lights stabalise on the router and power on the computer.

Check if that resolves the problem, if not we might need to update the router.


Thanks
Proton
0helpful
2answers

I purchased a wireless router model wrt110 early this month, installed and working fine unitl last night had to uninstall and tried to install it back i get to the installation to figure the router and i...

NO need to worry i will provide a valid trouble shooting steps
I think u have used the set up cd..dont use the Cd..i will give u the exact steps..

U dint specify that whether u r using the cable Internet or DSL!!



1,connect the blue cable between the computer and the router(any 1 of the 4 ports in the router)

2,connect the other Ethernet cable between the Modem(came from ur internet people) and the Router's Internet port(standalone port at the back of the router)

3,In the rear panel of the router u can see the reset button.with the help of the paper or ball point pen,press it hardly and hold it for 1 minute..

4,Now turn off ur modem and the router..wait for other 1 minute..

5,turn onn only the modem and wait till all the lights lit.now turn on the router and wait till the power light is solid..open the internet Explorer it should work..


STeps for DSL Connection(verizon)

1,connect the blue cable between the computer and the router(any 1 of the 4 ports in the router)

2,connect the other Ethernet cable between the Modem(came from ur internet people) and the Router's Internet port(standalone port at the back of the router)

3,In the rear panel of the router u can see the reset button.with the help of the paper or ball point pen,press it hardly and hold it for 1 minute..

4,Now turn off ur modem and the router..wait for other 1 minute..

5,turn onn only the modem and wait till all the lights lit.now turn on the router and wait till the power light is solid..

6,open internet Explorer and in the address bar..enter as 192.168.1.1..it will prompt for a user name and password..leave the user name blank and the password will be admin.

7,linksys set up page will open..there u can see local ip address which says 192.168.1.1.
please change it as 192.168.2.1..click on save settings at the bottom of the page..
it will say like "settings are successful please release and renew the ip address".click continue or OK

8,Now turn off ur modem and the router..wait for other 1 minute..turn onn only the modem and wait till all the lights lit.now turn on the router and wait till the power light is solid.

9, Open Internet Explorer and it shuld Work....

TRY IT AND GIve me ur feedback

0helpful
1answer

ISP SBC SpeedStream 5100b Modem Causes Install and Connection to Fail

Symptoms * You have a new router, and cannot get online to the Internet. AND * The Setupwizard will detect dynamic IP even though you have a PPoE connection. (Going to router status on the administration page, there is a private IP address on Internet port. 192.168.x.x range.) Cause The SBC DSL modem SpeedStream 5100b, used on new DSL and Yahoo SBC DSL installations since Feb. 2004, causes the NETGEAR router Setup Wizards to fail, and prevents routers from connecting to the Internet. This problem affects many router brands. The modem can be distinguished from the earlier 5100 by a 5th light labeled "Internet". The SpeedStream 5100b's default configuration is "PPPoE on the Modem" ? matching a built-in PPPoE client convenience feature that sends login ID and password to SBC. To Work Around These Issues, Configure the Modem for Bridged Mode Note: In Bridge Mode you cannot to connect to the modem's configuration menu, except by resetting it as described below. 1. Disconnect the router from your network, and connect the computer directly to the SpeedStream modem 2. Open an Internet browser. 3. Type 192.168.0.1 in the browser address field and click Enter. The modem displays a configuration menu. 4. Click Advanced. 5. Enter the "Access Code" printed on the bottom of the modem. 6. Click PPP Location. The PPP Location screen appears. 7. Select Bridged Mode (PPPoE is Not Used). 8. Click Save Changes. 9. Connect the router between the computer and the modem. 10. Power off the modem. 11. Power off the computer. 12. Connect the Internet port of the NETGEAR router to the Ethernet port of the modem. 13. Connect the computer to a LAN port on the NETGEAR router. 14. Power on the modem and wait for 2 minutes. Don't go to the next step until this is finished. 15. Power on the router and wait for 1 minute. Don't go to the next step until this is finished. 16. Power on the computer. 17. Log in to the router by typing 192.168.0.1 in your browser. 18. When prompted, using lowercase letters, type admin for the user name, and password for the password. Some older routers use 1234 for the default password. If you forgot your router password see http://www.fixya.com/ThreadView.aspx?thid=102081&prdid=252188 19. Use the Setup Wizard to connect to the Internet. To Reset the Modem To Enable Access to the Configuration Screen 1. Disconnect the computer from the modem. 2. Power off the modem. 3. Power off the computer. 4. Connect the Ethernet port of the modem to the computer Ethernet port. 5. Power on the modem and wait for 2 minutes. Don't go to the next step until this is finished. 6. Power on the router and wait for 1 minute. Don't go to the next step until this is finished. 7. Power on the computer. 8. Open an Internet browser. 9. Type 192.168.0.1 in the browser address field and click Enter. The modem displays a configuration menu. 10. Click Advanced. 11. Enter the "Access Code" printed on the bottom of the modem. 12. Click PPP Location. The PPP Location screen appears. 13. Select PPPoE on the modem. 14. Click Save Changes. 15. At the login screen type in your SBC member ID and password (which is usually the primary email address on the SBC DSL account and the password for the primary email address). 16. Click Connect. * If successful, a screen appears reading "You Are Connected", and the Internet light goes solid green. * An error will display if the username or password is invalid. * If there are other problems the message "The DSL connection is down" appears.
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