Question about Maytag Neptune MAH5500B Front Load Washer

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Maytag Neptune fron load washer No-spin, noisy motor

My 2000 Maytag neptune washer stopped running the spin cyle, sometimes
at first, and it went progressively more often,

Recently it also started failing the wash cycle. The basket does not move much, Just a liittle bit back and forth.

It also started to make a low pitch growling noise, as wen you slip rubber against rubber.

I have run different parts of the cycle with the door open, holding the dor close switch. The pumps seem to work fine, the basket tunrs freely and smoothly by hand.

When the motor tries to turn the basket the growling starts. I opened the back and removed the drive belt and voila! the noise is sitll there, even though the basket is not connected.

I held the motor shaft in my hand, by the small pulley, and I can feel the motor trying to turn, but if I hold firmly, the pulley does not turn and there is this jolting as if some gear were skipping. All the while with the noise going whether i let the pulley turn or nor.

So here is the question: is there some sort of clutching mechanism that might be busted, is it a replaceable item or should the whole drive unit be replaced?
Thanks in advance

Posted by Fangiofun on

  • ppost02 Feb 11, 2008

    Help! Got the conversion kit for my Neptune MAH4000AWW but did not some with an instruction sheet. Cannot figure out how to hook up the new control board to the motor. ??? Would anyone happen to have a copy of the instruction sheet that they could email me?



5 Answers

Tracy Farrell

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Fang, there is no clutch. That's a 3 phase motor and the growling that you hear is one of the windings (phases) has failed. There is a new motor conversion kit from Maytag. The part number is 12002039. It lists for about $215.00 and can be purchased at your local appliance parts retailer or ordered online.

Replacing this motor may seem daunting if you've never done one... but can be accomplished in about an hour or so. If this is something you feel comfortable repairing, go for it. There are no special tools required and an instruction sheet comes along with the new motor. (if you do the repair, you'll find that it'll run quieter than when it was new. The new motor has been completely redesigned as well as the electronic motor controller that comes with it.)

You've already removed the rear panel, all that's left to get to the motor and motor controller is to remove the front panel. Here's how to do it;

Open the washer door, remove the 2 screws at the door hinges, then remove the 2 screws opposite the door hinges. Now grasp the side panels (one hand on each side) near where the top panel meets the front panel and pull toward you. Now close the door. Then tilt the front panel down to about a 45 degree angle and lift it off of the lower clips.

Look at the lower right and left of the machine, you'll see a brace on each side. Remove the lower screw (5/16" socket or nut driver) of each of these and rotate the braces out of the way.

Now simply follow the instructions that came with your new motor and install it. When you're finished, rebuild in the opposite way.

*TIP---> There's a 5/16" bolt you'll remove with a 1/2" wrench or socket that holds the old motor in place. DO NOT reuse this bolt! Go to a hardware store and purchase a 5/16" -18 x 1 1/4" bolt, a 5/16" (M8) washer and a 5/16" lock washer and use these when you're ready to tighten the motor down.

*TIP 2--->  After you have the new motor in place and all the wiring done in the front, THEN  move to the back and install the bolt/washers that you just purchased. Don't tighten it down yet, though... just start it by hand and leave the motor swinging loose. Now install the belt, starting with the motor pulley first then loop it over the drive pulley and rotate it around. Rotate the big pulley several times and watch it at the motor... make sure the belt is riding true on that pulley. Now, use a screwdriver and put a bit more tension on the belt by prying the motor to the right. Not much, just a little. Then tighten the motor mount bolt.

(you may want to print this out, huh?)

Anyway... sounds complicated, but it's not. Those Maytag 5500's are worth the repair. Good luck! And if I can help further, let me know.

Posted on Oct 13, 2007

  • Tracy Farrell
    Tracy Farrell Oct 14, 2007

    Fang, yes the part number I gave you applies to the Maytag 4000 series as well. Have fun with the repair! And don't forget to post back after you have it back up and running.

  • Tracy Farrell
    Tracy Farrell Oct 16, 2007

    Glad I could help! I learned the hard way on that motor mount bolt. The original one is nearly impossible to re-install! Anyway, good job on the repair! 




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I am having the same problem with my neptune but the model is mah3000AWA does the same motor solution apply and is the repair the same? Your help is greatly appreciated.

Posted on Dec 10, 2007



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Make sure you buy a surge protector for your machine it will save you in the long run

Posted on Feb 16, 2008


Well I did it and it works fine,
the part number was correct.
I also followed your advice about the bolt.

That was the only difficulty that I had since the hole in the motor and the slot in the bracket did not align perfectly

The longer bolt allowed for the thread to get started with the motor a little back.
Otherwise it was as easy as you mentioned
Many thanks

Posted on Oct 16, 2007


Thanks for the sppedy response. I will certainly try.
One clarification, my model number is the MAH4000AWW, I did not relize that I was under a particular model thread.
Does your suggestion still applies?
And thanks again. This was really faster than trying to help at one of the mega hardware stores.
PS. I rebuild my tread mill once (or twice) your tips are VERY welcomed.

Posted on Oct 13, 2007

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