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I had the same problem, but I finally found a customer service number to call 800-216-5156 but I had to buy the remote since it was outside of the 14 day warranty. Not sure why only 14 days but it cost me $25.19 for the remote plus shipping and handling. The company name is Inital and the website (which is not helpful at all) is www.initaldvd.com.
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