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Turn the laptop off first.
Get a file clip, straighten up nicely atleast half of the length, Now carefully look for the whole which this clip just fits in on the face of the CD drawer. Insert it gently until it hits something and once it hits, gently give a little push, it should open the drawer.
Download the recovery CD and device drivers from the Acer WEB site. Make sure you select the model of your laptop the drivers you that require that matches the Windows version that is installed on your laptop. Use this link to get to the Acer support: - http://www.acersupport.com/drivers_download.aspx