Hello Cynthia,
There are several ways to achieve this.
Reset phone
The Reset feature allows you to set your phone options back to
the factory defaults.
Restore phone
The Restore feature allows you to delete any user information
that has been added, in addition to setting your phone options
back to the factory defaults.
or
Reset code
Enter *2767*3855# in phone dial.
Warning! All your data including contacts, messages etc. will be lost! Copy all your necessary data/Contacts/Messages etc. to SIM or make backup on your PC before full reset!
Note: Kindly back up all necessary documents before starting restoration as it would be deleted.
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