Paper is drawn in to the printing position. It then stops and the message comes up "paper jam". There is no paper jam. I have removed back cover, paper tray, top cover, in fact everything I could remove to find this bit of paper. There is definitely no paper jammed, not even a microscopic amount, but still it says "paper jam". The paper is drawn through if I press the re-set button, but it will not print for toffee and still tells me it is jammed. Please someone, tell me how I can convince it there is nothing there.
Thanks, your suggestion led me to the solution, the jam not in the rollers or a senser, but it's in the dock of the printer head, when the printer head moved across, I shone a torch into the dock and saw a black thing, so eventually pulled it and realised that it was paper and it had been dyed black by the ink so that's wht it would be hard to spot!!!! Thanks again
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Re: Paper jam Brother MFC-215C
does the printhead run smoothly to the left side of the printer when it is powered on?
If the printhead cant run that freely, it will give you the paperjam message. You have to dismantle the printer again, connect the scanner and cables again when top cover is removed. Press the scanner open contact (opposite to the menu button) and watch the printhead run to the left side. It might be that either the printhead stucks somewhere on its way (press the cover of the printhead. It might be the reason) or the guide rail hinders the printhead to move.
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Open the Outer Back(Rear) Cover(1) at the back of the machine. Pull the jammed paper out of the machine.
Close the Inner Back(Rear) Cover (1) if it is open as shown in the illustration.
Close the Outer Back(Rear) Cover. Make sure the cover is closed properly.
Pull the paper trays (1) out of the machine.
Push the two green levers up on both sides.
Pull out the jammed paper (1) and press Stop/Exit.
Push the green duplex unit up.
Reset the machine by lifting the scanner cover from the front of the machine and then closing it. If
you cannot remove the jammed paper from the front of the machine, or
the error message still appears on the LCD after you have removed the
jammed paper, please go to the next step.
Using both hands, use the plastic tabs on both sides of the
machine to lift the Scanner Cover (1) into the open position. Make sure
that there is no jammed paper left in the corners of the machine under
the plastic covers.
If ink gets on your skin or clothing immediately wash it off with soap or detergent.
If the paper is jammed under the print head, unplug the machine
from the power source, and then move the print head to take out the
If the print head has stopped in the right corner as shown in the illustration, you cannot move the print head. Press Stop/Exit until the print head moves to the middle. Then unplug the machine from the power source, and take out the paper.
Gently close the scanner cover using the finger holds on both sides of it as you push down on the Scanner Cover Support (1).
Be careful not to trap your fingers under the scanner cover. Always
use the finger holds provided on both sides of the scanner cover when
opening and closing it.
Push paper tray #1 and paper tray #2 firmly back into the machine.
Make sure you pull out the paper support until it clicks.
This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.
Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone
line. Next, follow these instructions based on where the paper jam is
Paper is jammed inside the paper tray:
Pull the paper tray out of the machine.
Pull out the jammed paper to remove it.
Reload the paper in the paper tray.
Reinstall the paper tray.
Paper is jammed inside the machine:
Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
Re-insert the jam clear cover.
If you can not pull out the jammed paper, lift the scanner cover
from the right-hand side of the machine until it locks securely into the
Remove the jammed paper.
Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.
Gently move the print head to the center.
Be careful to not force the print head to move. If the print head
is positioned at the far right hand side, you cannot move it. Please
contact Brother Customer Service from "Contact Us".
Examine under the print head. If anything is found, remove it.
Use a flashlight if necessary to check thoroughly.
Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
Reconnect the power cord and telephone line.
To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.
If the message continues to
appear on the LCD, the machine will require repair. Please contact
Brother Customer Service from "Contact Us".
Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.
Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.
1.Pull the paper tray out of the machine.
2.Pull out the jammed paper.
3.Reset the machine by opening the Upper Jam Clear Cover and then closing it.
If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.
4.Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.
5.Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.
6.Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine. Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper.
7.Close the Upper Jam Clear Cover.
8.Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.
Please do rate the solution and revert for further assistance.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
alternative : Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
Inside the back panel there are paper sensors attached to lever, a small spring connected to lever to keep its home position, the spring may dislocated from its position or the lever sticked to the base. some times a small piece of paper sticked at this may cause the problem.