I am having trouble getting this 1999 xerox model to fax. It takes my paper, dials the number, and acts like it is ringing, but never connects to the other fax machine. This is my business fax machine. I have tried sending a test fax to my home fax, an HP 7130, which has always taken faxes from the Xerox in the past, but no luck. Any ideas? Have unplugged the machine and replugged it in, have unplugged the phone cord and replugged it in, checked for jams, checked to make sure the unit will print a test page, no problem with any of these tests. this problem just came on a few days ago. Not sure what the problem is, but it certainly is causing my business a problem.
Any ideas what is going on? Could the electronic controls in the machine be worn out? Could it be something else? I am in need of any assistance/ideas/help you can offer.
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Printer would not feed paper no matter how many sheets were in the bin or how clean the printer. I even cleaned the roller. The issue was I just needed a little more tension on the roller that pulled the paper in.
I removed the rear access door (see manual). Off to the left near the feeder roller you will see a spring. What I did is mover the spring to the END of the plastic arm that it is attached to (if it is missing ..you have a bigger problem). If you have moved your printer around a bit, the spring may have slipped down on to the arm and is no longer sitting at the end. This will extend the spring another 1/16 of an inch ...and that is all all it took for me. My printer will now feed a single sheet of paper with no issues. BTW: I put a drop of glue on it after so it would not slip off.
Your probably got the copy key (readout) set at 10 copies. Try to go to the Xerox site and query for the instruction manual, this works most of the time. This will tell you how to negate the multiple copies
Start by trying this. NOTE: Perform the following procedure to reset the Drum Cartridge counter after you replace the Drum Cartridge. Do not perform this procedure at any other time.
From the Standby Mode, press the [Menu] (up arrow) button, then press , , , . The screen will display: Change drum.
Press , then press [Enter]. The screen will display: Completed.
Press [Stop] to return to the Standby Mode.
If that doesn't work try this. You may not be able to perform step 1 but that's ok.
> Support & Drivers > WorkCentre Pro 555 Support > Search Results
Solution: Print / Clear Documents From Memory
Make PrintableEmail this page Any documents stored in memory due to an error condition will print after the error is corrected. The errors may be: 'paper tray(s) out of paper,' 'paper jam,' or 'out of ink'.
Print a Pending Jobs report to determine what types of jobs are in memory. Press the [Menu] (up arrow) button, then press , .
If there is a job with the status of Resend Stored Fax, turn off the Resend Stored Fax feature to delete the job.
To turn off Resend Stored Fax:
From the Standby Mode, press the [Menu] (up arrow) button, then press , , , . The screen will display: Resend stored fax
Press  to disable the feature.
Press [Exit] or [Stop] when the menu selection screen displays to return to the Standby Mode.
Print the ITU-T mailbox report to determine if there are any mailbox documents. From the Standby Mode, press the [Menu] (up arrow) button, then press , .
Print any documents stored in an ITU-T Mailbox:
From the Standby Mode, press the [Menu] (up arrow) button, then press , . The screen will display: Mailbox
Setup & delete
Press  to select Confidential mailbox, or  to select Bulletin board mailbox. The screen will display: Confidential (or Bulletin board)
Send to mailbox
Poll from mailbox
Store to mailbox
Press  to print from the selected mailbox. The screen will display: Box number (20 max) [_]
Use the numeric keypad to enter the mailbox number, then press [Enter].
NOTE: If you entered a password when creating the Confidential Mailbox, you must enter that password now to print the document.
Enter the password if required, then press [Enter].