I just bought this LD and when I push the eject button in the screen appear "open" but nothing happen. Sounds like if the tray is blocked. Have this unit a block mechanism or something like that?
Thanks for the answer. Unfortunately, the unit is not new. It was bought used, but I saw it working. When the unit arrives to my home the tray not open. And the suggested solution not worked.
I remember to have read in Internet that, to transport this unit, was a retention screw that had to be fixed. Do you know if really there is a retention screw in this unit?
Many thanks for your help.
Thanks for the answer. Unfortunately, the unit is not new. It was bought used, but I saw it working. When the unit arrives to my home the tray not open. And the suggested solution not worked.
I remember to have read in Internet that, to transport this unit, was a retention screw that had to be fixed. Do you know if really there is a retention screw in this unit?
Due a defective transport, the laser header is "flying" in its guide. That's the problem. If you "shake" the unit the laser header is aligned and then when you press eject the tray open. I will take the unit to the technical service.Due a defective transport, the laser header is "flying" in its guide. That's the problem. If you "shake" the unit the laser header is aligned and then when you press eject the tray open. I will take the unit to the technical service.
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Possibly what hass happened is that your disk has got wedged, (or that someone tried to insert more than 1 disk)
try GENTLY shaking the unit (unplugged) to see if the disk mechanism frees itself.
as it is NEW you really shouldn't do any more than this as it would invalidate the warranty, take it back to the shop you got it from and they should handle it for you, Tell them not to forget that you have a disk in the drive.
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There are a few potential solutions you can try if your disc tray is stuck:
Check the power cord and ensure it is securely plugged into the outlet and the back of the device. If the device has a power switch, make sure it is turned on.
Check the disc inside the tray to make sure it is not blocking the tray from opening. If there is a disc, try gently pushing the tray in and then pulling it out again to see if it will release.
If the above steps do not work, try pressing and holding the "eject" button on the device for a few seconds. This may release the tray.
If the tray is still stuck, try pressing and holding the "eject" button while unplugging the device from the power outlet. Wait a few seconds, then plug the device back in and try the "eject" button again.
You will need to open up both dvd case and dvd player! the rubber type band that turns the wheels to open tray is bad, not tight enough to turn wheels! This rubber type band is located at the front of tray. you might be able to get tray to open by taping the top front of player after you push eject, just not hard enough to bend case.
the "paper clip trick" isn't a trick. It is a MANUAL way to open the door far enough to pull it open and remove the contents. Straighten out the clip. Place it through the tiny hole just above the eject button. Be sure to push it straight in. When you feel resistance, push HARD. the door should open about a halt inch and allow you pull it all the open. It will not open automatically from a paper clip.
Look on the cover on the tray near the eject button. Should be a tiny hole. Get something like a straightened out paperclip and insert it in to the hole and push firmly but carefuly. It's an emergency eject for a stuck tray.
Well you may be having disk tray issues, sure hope so as compared to a burnt out lens module,try ejecting the tray fully and wiping all dust off around the grooves under the tray,one more tip is to keep a disk in the drive at all times, even when you aint playing it, you can also try giving it a gentle tap on the front pat where the disk tray is located any time you eject it or push the tray back in, come to think about it if you are fond of pushing the tray in after inserting a disc, stop cos it weakens the motor that drives the ejecting process, hope this helps...
with your computer power turned off, use a straight mini-kabob pin (or sturdy paper clip) to manually let out the DVD drive tray. There is a little hole under the drive tray door that accepts this kind of tool device. Another option is to massage the door while trying to eject the DVD drive tray. This method requires your computer to be turned on and by selecting the proper drive (E:) from the My Computer in Start Menu, you then "Eject" and can push in on the door and on the corners, enabling the DVD drive tray to open.
Shut down the computer (complete power off, not restart) Hold down the left button (Apple mouse?) Push the power button Keep holding the mouse button down until it either ejects or the grey pinwheel appears. (It's not an instant process)
Usually, eject/F12 will open the drive up. If that does not work try. Open terminal and use the command "drutil tray eject"
You can also try command-option O + F and type"eject cd"If none of this works your drive may be bad or the power cord is loose. You will need to open it up or seek professional service.
There should be a small hole on the front panel of the DVD-ROM. Take a paper clip and insert it into the hole and push to open the tray. If the DVD-ROM tray continues to malfunction, you'll need to replace it. DVD-ROMS run anywhere from $25.00 to $75.00.
You can see a hole located on the tray of the cd rom drive. Commonly seen beside the button to eject the cd out. Grab a small pin and push the hole and this should eject the tray. Close the tray again by pressing the button. Eject it using the button. If everything still failed, call up Dell to have the CD Rom Drive replaced.
Thanks for the answer. Unfortunately, the unit is not new. It was bought used, but I saw it working. When the unit arrives to my home the tray not open. And the suggested solution not worked.
I remember to have read in Internet that, to transport this unit, was a retention screw that had to be fixed. Do you know if really there is a retention screw in this unit?
Many thanks for your help.
Due a defective transport, the laser header is "flying" in its guide. That's the problem. If you "shake" the unit the laser header is aligned and then when you press eject the tray open. I will take the unit to the technical service.
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