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I can think of two issues.
1. It can be that the optical head is weak and so is not scanning- check with original DVD to confirm.
2, It can be due to friction of the drive, the speed of the spindle motor can cause this issue. Also check if the height of the spindle is the correct alignment to the optical unit.
Sounds like the remote control isn't working. Getting support for Durabrand portable DVD players is impossible. The company that manufactured them for Wal Mart went out of business last November. I've heard that Wal Mart is replacing them with a unit of equal or lesser value.
There's a blog on Rip Off Report.com about it.
i don't think thats possible. what you are hearing is the 'mixed' track.
to hear the unmixed tracks (there may be 2 or 3 in all) you wld have to play the dvd using an editing software on a computer where all the audio tracks can be seen separately and one or some or all can be turned off / turned down, etc.