System Programming, Busy No Answer on an analog fax extension
I know this can be done, though I'm not certain if "Busy No Answer" is the proper term in a case like this.
I have two fax lines, both already set up, working, and have DiD numbers programmed for them.
I know the extension number and the port number for both.
What I want is to set up a "Busy No Answer" sort of thing so if Fax
number one is dialed and it is busy, it rolls over to the second fax
I know how to do this with actual physical telephone stations, (Speaker
43 then the extension number), but I don't know how to set up this sort
of thing on a fax line that has no physical DTU 16D station associated
with it, just a fax machine. I've searched the IPK programming manual
(I have one) for the solution, but it's a tough search when you aren't
sure of the proper terminology for what you want to do.
I am somewhat comfortable with programming the system, I know how to
get into programming mode, I've programmed station numbers for new
stations, DiD numbers, hold recall times etc, mostly the simple stuff.
I'm a Systems Admin and I know just enough NEC phone stuff to be
dangerous, but hey, I'm learning and I have yet to trash our system. :-)
Any NEC IPK gurus out there that can help? I'm guessing this is a bit
more complicated to program than I'm hoping, but if anyone can
help, I'd appreciate it.
Else I'll just end up calling our vendor and have the tech come out to
do it, but honestly I'd like to learn to do it myself as much as
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Has it always done this, or did Fax once work? Sadly, Windows XP Fax has many shortcomings, not the least of which is that it won't work with many modems still in common use. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie.
These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers.
Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility. Have a nice day and do not forget to rate please...!
Since you mentioned that you have an outside line, do you have to use a code to dial out normally? Try plugging in a phone to the line for your fax machine, and attempt to dial the number for the other fax machine using the phone. You should reach the fax and hear a high pitched sequence of tones. This is the other fax machine trying to establish a connection. If you still get a busy signal, try calling the owner and letting them know that their fax machine is not accepting incoming calls.
Using a cell phone, call your fax machine to see if the fax answers. If it does answer, then hang up the cell phone and fax. Next, using the HOOK button on your fax, call your cell phone . The cell phone should ring and answer the phone call from the fax. If you do not get a connection between the fax and cell, try these: Check that the phone line to the fax is plugged into the LINE jack on the fax, NOT THE PHONE jack. The PHONE jack on the fax is to plug in a TELEPHONE ONLY. If the fax phone line is OK, go into your fax machines' RECEIVE and SEND settings and make sure they are set up properly (pulse or tone dialing, overseas mode, etc.) Print out the HELP LIST as follows: Press MENU button, then 5 on keyboard, then 1 on keyboard. Go through all the settings on the HELP LIST that apply to your problem. (Send and Receive modes, Ring Delay, Receive Options,etc.) Write down the original settings BEFORE YOU CHANGE ANY OF THEM.
you have both the fax machine and the answering machine on the same phone line. The fax machine and the answering machine are set to answer in a certain number of rings. In your case the fax machine is set to answer the line in less rings than the answering machine. You have to increase the number of rings of your fax so that the answering machine will work.
Well... the problem is that you are running two machines on one line. ONE of them has to take predominance.
Both machines should have settings for "number of rings to answer at". It sounds like you currently have the fax set to less than the answering machine, so the fax picks up after two rings, while your answering machine might be set to more, which it never gets to, because the fax answered the call already(It doesn't matter if you answer the phone, or the fax picks up, once the line is open, the answering machine is taken out of the equation). Even if you set the answering machine to answer first, you're then taking the fax service out of the loop.
I'm not sure how you're going to juggle that, since both types of machines each need control over the line to work properly.
That's why we (business machine folk) always recommend a dedicated line for fax service.