Maytag MAH6500 Neptune Front Loading Washer w/Built in Water Heater Logo

Question about Maytag MAH6500 Neptune Front Loading Washer w/Built in Water Heater

1 Answer

Neptune 6500 sewer backup/wont spin

Our 6500 neptune was flooded by the city sewer backing up into our basement last week--about 6 inches approx.  We rinsed out the bottom of it and let it dry a couple of days with the front panel off.  We tried running a load, and it seemed to work fine till it came time to spin/drain the wash load.  The error code oF came up on the display.  Also, for whatever it's worth, there seemed to be a slight electronic buzzing noise (not normal) for part of the load (not the whole time--and this didn't continue when we played around with cycles again to look at it -....



The main thing, though, after my brother looked at it, is that we're wondering if it would be worth trying to replace the pump (or something else that enables the spin/drain).  Or is there a good way to diagnose what got damaged in the icky flood?  Any other suggestions?


We paid the Maytag guy $60 to come out, look around and say that if the water level was that high he'd have to pretty much replace everything for $500, so we might as well buy a new washer.


My "non-washer-repairman" brother at least had the common sense to dig in a little more and figure out it might be the pump...but we're not sure.  And not sure whether it's worth a gamble to try replacing some part...


....or should we gather our diminishing pile of pennies & buy a new washer like he said?????  (unfortunately no sewer insurance, & city claims they can't be held financially responsible for our loss...)

Posted by akwiggy on

  • akwiggy Oct 16, 2007

    Thank you, Jim, for your time.


    My brother, who's just a nice guy willing to dig in and figure things out, was able to bring my machine back to life (maybe better than before? (It doesn't have a clunky sound during one of the cycles that I used to think was normal))!!!!  Hallelujah, I say!


    Anyway, he replaced the pump and a little switch in front which I think is for preventing unbalanced loads or something?...perhaps you know what I mean.  Total $80....


    One note, for whatever it's worth...we did try to make sure the machine was rinsed off and dried out before trying to run maybe that saved the board?


    Too bad we paid the Maytag guy to look under there with his flashlight for $60 and say "sorry, better get a new machine!"  To be fair to him, I suppose there was no way to know without tinkering, like my bro. did.....


    I'm VERY happy as we have 4 little kids and a LOT of laundry!!!

    Thanks again.

  • akwiggy Oct 17, 2007

    Thanks again, so much!  The little laundry planet is still spinning like a charm!  God bless you.



1 Answer

James Greene

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 240 Answers

This could be a pump, but more than likely its the circut board down in the bottom that controls all that good stuff.  Would hate to see you buy a pump (which arent to cheap on their own) and it still be that control board and wiring.  Cant see why the city wouldnt be responsible, but thats for another post I guess.  That control board sometimes will control the motor, its rotation, and when the pump should come on and go off.  Good luck for sure, and let me know how it turns out for you.



Posted on Oct 12, 2007

  • James Greene
    James Greene Oct 16, 2007

    So glad it worked out that way.  Yes, thats a unbalanced load switch that you were having the problem with.  Great job, you and your brother made a blue coller man very proud.  Jim



Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:


Neptune mce8000ay

probably threw a breaker wich is a very good thing dry up water and make sure dryer unit is not wet any where unde it or maybe from some condesation depending on where you live could be more or less however it may be the water some how caused the problem??thats all i have with the info you have given sorry but hope it helps
Oct 07, 2013 • Dryers

Basement got about 4 inches of water. Washer will turn on, but does not function.

Sounds like the Motor Controller on the left side of this Pic may be the issue. The Drain Pump/Pressure switch is on the left side of the Pic. I feel the drain pump may not work after the basement flood. You can get into Service Mode and try to turn it on from the Console once the machine is dried out.

Are you going to try a DIY repair? fav6800awdiy_5.jpg


Basement flooded and got approx 12 inches of water in bottom of dryer let sit for a week to dry before trying when pushing start button will come on but wont continue running unless you hold button in ...

Sorry to say but you will need to replace the motor. After water gets in you can rarely save the motor no matter how long you let it dry.There is an internal over load inside the motor that is cutting out after 30 seconds and once it cools for 15 or 20 minutes then it resets .Hope you found this information helpful and thank you for using Fix ya.

Refrigerator was in the basement with 6" of water....

The electric parts that got wet will need to be dried out. Try putting a flood light etc. shining on the bottom for a few days to see if it will dry it out, then turn it back on and listen for a click from the compressor relay as the compressor tries to start. Is the compressor motor running.If no check starter/overload relay.
Check to see if the condenser fan at the back underneath near the compressor is running. If no check fan.

Are the condenser coils near there warm or room temp. should be warm

How to check stuff>

Dryer wet due to flooded basement

if it was p[lugged in you might have to replace the circuit board,, they can conduit electricity from one circuit to the other in water

Sewer backup

Do not put that in the drain in the basement. Use a sewer snake cleaner to fix the problem. Drain cleaner is very corrosive and can burn your skin. If it doesn't work, you will have to work around the drain cleaner.

Flood Damage?

Do error is a Door open error code.. but if it is closed it could be a faulty door lock or a control.. check to see if you can open the door..hope this helps let me know.
Not finding what you are looking for?


Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Ronny Bennett Sr.
Ronny Bennett Sr.

Level 3 Expert

6963 Answers

Brad Brown

Level 3 Expert

19114 Answers


Level 3 Expert

3290 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides