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Plastic shielding and door handle broke off

Over the 3 year period I have this unit, the plastic casement began to crumble and fall apart in pieces, same with the door handle.  Is it possible to geat  replacement door or do I need to buy a new microwave?

Posted by MsM128 on

  • 1 more comment 
  • Anonymous Mar 23, 2008

    broken handle, looking to replace nobody will tell me how to take apart

  • Anonymous Mar 12, 2014

    do I need to replace door or is this product on recall

  • Anonymous Mar 26, 2014

    Brand new whirlpool microwave inside the door plastic shield is bubbling.


1 Answer

William Miller

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You can find helpful exploded view diagrams and order parts by entering your model number here:


If you don't find your model there, call the number shown on that page.

Posted on Oct 12, 2007

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Related Questions:


How do i get into door to replace spring smh9207st microwave ?

You must remove & disassemble the door (I know, duh! :) ).

DISCLOSURE--I haven't replaced the spring, BUT, I did disassemble the door to get at the display board and in so doing, did see the spring/latch assembly. So, I can help with getting the door apart, but not the replacement of the spring itself, but from the looks of it, is should be pretty easy.

Total time: 1 -2 hours, 4 ice teas and lunch.

2. Remove the grill atop the unit; 2 phillips screws. Gently slide the grill to the left to unhook it from the unit. This reveals the screw holding the right side cover.
3. There are wires connecting the door to the MV. Reach inside and find the connector; it will separate with some squeezing.
4. The door will come off easily by lifting up at the hinge (be careful: there are cheap plastic parts around here).
5. Lay the door upside down. Remove the screws holding the handle on.

There are 2 plastic pieces between the metal handle and the door glass. They will probably fall to pieces when you take the handle off. Yes...this is the quality of plastic manufacturers use. PRESERVE THESE AS MUCH AS POSSIBLE, EVEN IF THEY ARE BROKEN. If you need to replace them, they are probably available and cheap. Or try and keep them,

Now the door can lay flat.

6. Now you have to get the plastic trip out. Some suggest a thin putty knife, or similar. Get it in-between the trim and the metal on the inside edge of the trim and the plastic of the door on the other side; there are simple tabs that hold it in. You're just gonna have to carefully feel around until you get an edge up. Then another. Once you get it going you'll be OK.

Once the trim is off, you should be able to get to the spring and do the replacement. If not, you may need to remove an additional piece of the inner door, held on by 4 screws and tabs you need to pry at with putty knife/flat screw driver. It was some hard work getting it off without breaking bending stuff and required some finger strength and stuff to prop it open on one edge while I worked on another.

Give the parts a good cleaning. Reassemble in reverse.

Cleaning tip: Scrubbing bubbles works great for cleaning icky kitchen grease, although it can leave a film (but it gets the grease!). Follow up with windex (but use a windex-dampened paper towel on plastic to prevent scratching)

I have a Kenmore microwave, model 721.62649200. The Handle to the door just broke off. I can find places online to buy a new handle, but I can't for the life of me figure out how to take the door...

I have a similar unit and I removed the outside of the door by loosening two flat head screws on the narrow where the handle is located. There are several screws yet holding the outside plastic housing too. Once these are removed the plastic door will come off. Then the handle will be accessible.
The same issue started with my oven too and I replaced the original handle with larger screws and using a high quality plastic glue.
This held for a while. The plastic door cover seemed to have changed dimensions during its life and warped. I ordered a new door and it lasted a short while. I then asked for a new door under warranty.
Bottom line they wouldn't sent a new cover but they returned my money. Apparently the doors all had crappy plastic issues. Currently we are using the microwave with out the door front. It still works like new after 10 years though.

Why does the light / safety switch stay on when the door latches shut ?

Most likely there is a part missing from the door latch mechanism that you need. This probably broke off when the handle failed. It would be a tab or wedge shaped piece of plastic that strikes the door switch and pushes the switch closed when the door is completely shut. You will need to find that piece and glue it back on or get a new handle assembly from Samsung.

I have a Samsung SMH9187ST microwave, it is about 2 years old. The door won't stay closed. It is worthwhile to try to fix it or should I just replace it?

If you can lift the plastic door latch catches with no resistance, it is most likely the spring/plastic connector. I removed the inside black plastic bevel with a jewelers flat screw driver, prying from the latch side's external edge. Once it was started, I could pull it off with a gentle lift, watch the bottom and inside edge (Thanks Lukas Patterson). I took out the black plastic latch, drilled a hole near the broken piece and all was good. Updating, as my original fix wore out. I ordered a replacement latch prior to repairing the existing latch, same directions to gain access, just use the spring on the new latch and press on the plastic cover to re-seat.

Same as others plastic door handle mounts broke

This as you know is not an isolated incident with this happening. There are dozens w2ho have had the same experience. Contact your obudsmen in writing about this as it should be covered under Manufacturers warranty. It is a known problem on this item and is not a problem caused by its use or by accident of the purchaseer. It is a faulty item used in m,anufacturere and therefor is covered by a warranty. Put your complaint To the President of SAMSUNG at their Head Office not their support contact. State your experience with the handle, the staff at support and procide the copy of the letter to your Ombudsmen as well as an intention to attempt a class action fro others who have this problem.

Please rate our help++++Thanks for using FIXYA

Microwave door tension spring

See answer here

in different thread.. Basically have to pry plastic trim ring off inside of door with putty knife (careful, it cracks easily) to get to screws on bottom of door. See second pic. Top screws are easily accessible from inside of door. Spring can easily be replaced by hand once you get adequate access. You'll need a fairly stubby right angle screwdriver (I used a cut-down #2 Phillips bit and small Vice-Grips as a make-do) to get to the screws. Also need Torx (T10, I think) to detach the shock absorber doodads from the door where they attach above the hinges. If you're just starting to take the door apart, be careful when you take out the top 2 screws on the inside-- they hold the inside plastic piece on , but they also hold the whole outer stainless/ glass/ handle piece on. It just slips in at the bottom, so be ready to slide it out when you take these screws out.fea33aa.pngc391898.jpg

Door handle broke off

Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) here that demonstrates how it's done.

You can get Samsung parts here.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.



Removed splatter shield

I am currently fixing my microwave, which has done the same thing. Go to

just select your brand and under parts, select doors and handles. It will be called Door film, peel & stick. For my microwave, it runs from $16.00 to $21.00. Seems like a very easy fix.

Broken Handle

On almost any microwave oven door if you open the door,on the inside part of the door,theres a square plate thats plastic that is a one piece unit that goes all the way around the edge of the door . That held on by little plastic clips that are molded right on the suround and easy to break, so take a small screw driver(of course the ovens unplugged by now) and start at one end and start prying it out inch by inch. Being care full not to crack it. If yop do crack it, you must replace it, but its not that expensive. Once you have off the cover surround, you will see the screws that hold on the handle. If you need help getting the part go to as even if its not listed get the phone # and call them and they will assist you. Good Luck
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