Not working faceplate

The display disappears from/does not appear
in the display window.
• The dimmer is set "DIM-ON" (page 17).
• The display disappears if you press and hold (OFF)
Press and hold (OFF) on the unit until the display appears.
• The connectors are dirty (page 21)

https://docs.sony.com/release//CDXM60UI_EN_ES_FR.pdf

Hi - sorry there is only one way to sort this one out - gonna have to replace the display module and possibly the decal and faceplate.

If you could copmment back with the product number of the washer I could look up part numbers for you.

Try pacparts.com.

Try uscamera.com greethyngs

Its the ribbon cable needs replacing going from the deck to the faceplate

http://cgi.ebay.com/jvc-kd-avx11-faceplate-only_W0QQitemZ320388549502QQcmdZViewItemQQssPageNameZRSS:B:SRCH:US:101

Faceplate on Ebay for sale $40.

I was always afraid this might happen to me so I never removed the faceplate from the radio. This strategy worked fine for two years until two weeks ago. I didn't lock my car because of the freezing rain and somebody stole my faceplate and remote. Anyway I ordered a replacement radio from Amazon last week so I don't have rewire a new one. The replacement cost me $100. I don't really need the rest of the radio so make an offer, my email is [email protected]
Regards, Chas

check with pacparts.com they are authorized parts dist. for kenwood

I have the exact same problem. I called the tech line and the tech reported that the ribbon cable is probably broke. It is the flex cable between the head unit and the rotating face plate. He said it's not an expensive fix but we would need to mail it to a service center if you're like me and not near one. I just replaced mine with a new unit. It was about time anyways.

You must have a faceplate from that exact model, no others will work. You can try to contact Alpine for a replacement. If it is any consolation, someone has a useless faceplate, because it won't work with anything else, either. Try running an ad in your local lost & found column, you just might get lucky, especially if you offer a reward.