I have installed my printer, on my toshiba laptop windows vista. It s just not recognizing my usb cable, so, it is not printing. I have a usb cable connected, have restarted the computer, and plugged and unplugged several times, do I have to get a different usb cable? Thank you,
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Hi! Regarding this matter. The dell photo AIO 962 may not be compatible with windows 7 thats why it gives you the error message. You downloaded the driver using vista32 but you have a windows 7 on you machine, its not gonna work. It may work on the toshiba if you gonna downgrade from windows 7 to vista, but if you dont want that option you can wait for sometime to have an AIO 962 update for windows 7 for it to work. Hope this helps and have a good one!
What operating system are you running on your dell 1521 laptop? What drivers are supported on your Dell 720 printer?
If you are running Windows Vista on your laptop and there are only drivers for your printer up until Windows XP and nothing is on Dell's website for your printer in terms of drivers, then you can only try to run Windows Vista in Compatibility Mode.
If this doesn't work, then you'll need to get a new printer.
Download the printer driver from dell web site and try to reinstall. Before reinstall the printer driver you need to uninstall the previous printer driver from control panel->program feature->dell printer
Delete the printer icon and disconnect the USB cable. Restart the laptop, reconnect the USB cable to see if your laptop recognizes the printer. If so, install the printer driver. If not, probably USB cable or port issue. Hope this helps.