I have a VT 2461 base with 4 handsets. One of the handsets was destroyed and I purchased a new one. Trouble is, the base won't let me register the new handset because it won't release the old, destroyed handset's registration.
Is there a way to reset the base back to new, so I can re-register all of my handsets ? (and no, unplugging the base for a couple of hours doesn't work)
Thanks !
Jimmackey
were you ever able to register the additional handset? I have the same problem with 4 handsets, one broke and I bought 2 new vt2420 handsets. The unit wont register handset #3 (the one that broke). Would love to know if you were able to resolve the issue?
I did write vtech earlier and finally received a reply. I have not tried it yet, but thought I would share with the group.
To be able to register your replacement handset, you must de-register all the handsets from the VT2461 base unit. Follow the steps below to de-register your handset(s) from the VT2461 base:
For the VT2461 base unit (with a Tone or Pulse switch at the bottom of the base), take the handset out of the base, and any spare battery inside the base.
1. Unplug the base from the power outlet. Wait approximately for 10 seconds.
2. Press and hold down the PAGE button, and then plug the AC adapter in.
3. When the POWER light blinks, release the PAGE button.
4. Hold it down for 5 seconds.
5. When the LINE IN USE light begins to flash, release the PAGE button.
6. The HANDSET CHARGING light on the base will blink 5 times.
7. Within 5 seconds from when it stops blinking, press the PAGE button once.
For the VT2461 base unit (without a Tone or Pulse switch at the bottom of the base), take the handset out of the base, and any spare battery inside the base.
1. Unplug the base from the power outlet. Wait approximately for 10 seconds.
2. Press and hold down the PAGE button, and then plug the AC adapter in.
3. When the display on the base says “Pr”, release the PAGE button.
4. Press MENU, the display would say “rh”.
5. Press SELECT repeatedly and choose “AL”.
6. Press TIME/SET to confirm.
7. Unplug power from the base and then reconnect power to complete de-registration.
You must register the handset(s) by following the steps below:
1. Make sure to charge the handset battery pack for at least 12 hours.
2. If the handset display shows "SEARCHING FOR BASE", press the soft key to select “NEW”. "ENTER BASE ID" will appear on the
screen.
3. Enter the 15-digit Base ID code located on the underside of the VT2461 base. The 15-digit Base ID code may contain numbers
and characters, including 0 through 9 and *. Make sure you enter all 15 digits.
4. Use the soft key to select “OK”. The screen displays “PLEASE WAIT!”. After about 15 seconds, the screen should say “FOUND
BASE”. If the handset displays “BASE BUSY TRY LATER”, the base unit is in use.
Goodluck to me and anyone else with the problem. I will let you know if these instructions worked.
OK - the above instructions worked. I used the first set of instructions since the bottom of my base had the tone/pulse button. You have to be very precise in following the instructions. I unplugged and removed the battery from all 4 handsets and chargers as well as the battery from the base. Then it was important to only press the page button once at the very end. Then, as I plugged in each handset and returned the battery, each handset indicated rejected by base and automatically gave the screen to enter the base id. I entered the base id, and for all 4 handsets the base was found. Hurrah - I hope this helps a few others out there.
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Your cordless phones have exact frequency numbers usually posted on each phone by FCC regulations. All the phones have to be on the same frequency. If it doesnt activate after sitting it in the base unit for 30 seconds it wont work.
Rosehello's solution worked with one additional step for my handsets...After re-programming all of the 4 handsets, I had to unplug the base unit one more time and then it reset. Until that time it would only show"AL" and would not function.
I was able to resolve the problem. You must make the base "forget" ALL the handsets and start over. I contacted VTech tech support via email and they sent me the instructions. Unfortunately, I no longer have them as I sold the phones.
Just contact Vtech, they WILL solve it.
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i HAVE THE VT2461 ANSWERING MACHINE AND 3 HANDSETS. RECENTLY ONE OF THE HANDSETS (LABELED HANDSET #3) BROKE SO I WAS ABLE TO PURCHASE A REFURBISHED HANDSET WHICH WORKED FINE AND REGISTERED THE ADDTL HANDSET AS #4. I DID NOT REALIZE THAT THIS MODEL COULD HAVE 4 HANDSETS SO I BOUGHT A NEW ADDTL HANDSET AND ANOTHER REFURBISHED HANDSET AS MY FOURTH. HOWEVER, WHEN I PUT EITHER OF THESE TWO PHONES INTO ITS BASE, IT KEEPS SEARCHING FOR BASE. I HAVE UNPLUGGED ALL THE PHONES, TAKEN OUT ALL THE BATTERIES, REPLUGED THE PHONE, RETURNED THE BATTERIES AND 3 HANDSETS REGISTER. BUT THE SYSTEM WILL NOT REGISTER THE SPACE FOR HANDSET #3. I HAVE TRIED SWITCHING OUT THE HANDSETS BUT THE SYSTEM JUST DOES NOT SEEM TO RECOGNIZE THAT i AM NOT REGISTERING A 5TH HANDSET (SINCE THE MAX IS 4), BUT AM JUST REPLACING ONE OF THE HANDSETS (HANDSET 3). HELP.
It says to press the button on the bottom of the base but there is no button to push to register my extra handsets.
THere is no button on the bottom of my base for the accessory handsets so I can't register them.
how do I register handset with base
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