Hope this helps....
Explanation of the paper jam message
A 241.09 Paper Jam
message indicates that the printer thinks a sheet of paper has jammed at the front of the printer. The jammed sheet of paper is most likely to be found in one of the paper trays or under the toner cartridge.
If you select Show areas
on the operator panel, you can view one or more images to help you locate and clear the jam.
Clearing the jam
To resolve the paper jam message, you must first clear the entire paper path. To access the jam area, you will need to open one or more of the paper trays. Follow the steps in the table below to help you locate and clear the jam.
Open the printer paper tray (tray 1), and remove any jammed media you find there.
Open the front cover and remove the toner cartridge. Examine the area inside the printer and remove any jammed media you find there.
If you have a duplex option installed, also remove the duplex access tray and remove any jammed media you find there.
If you were printing from an optional paper tray, such as tray 2 or tray 3, open any optional trays, starting at the top, and remove any jammed media. Pull the print media either up or down. If it does not pull easily one way, try the other way
If you are printing from an optional 2000-sheet feeder, open the front door. Press the elevator button (A
) to lower the tray. Remove any partially fed media from the feeder.
Make sure the stack of print media is straight and pushed all of the way into the feeder. Incorrectly loaded paper is the most common cause of paper jams from a 2000-sheet feeder option.
For a larger image, click here
Finally, reinstall all of the paper trays and press the
button to try printing again.
You may receive a different paper jam message informing you that another sheet of paper is jammed elsewhere in the printer. If this occurs, the error code will indicate the location. Click here
for a diagram showing the error code locations. The paper path will vary, depending on the paper source and number of paper feed options installed.
Remove any jammed sheets of paper you find and try printing again.