Question about Panasonic KX-T7425 Corded Phone

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Phone calls going to voice message without ringing while person is there.

Partner 6 phone system. A recurring but sporatic problem. Person will be in office. Phone does not ring. No message light at end of the day. The next day person comes to his/her office, voice message light is on. Message states time of call as previous day when the person was sitting in his/her office.

 

Time on phone system is set for correct day/time, so time is not one day or 24 hours off. Phone system works fine 95% of time, just goofs up once or twice a month.

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Question: What does this have to do with a Panasonic KX-T7425 phone? Is a Panasonic phone hooked up to your Partner system?

 

Sounds like the system believes the phone is in use. Is the partner phone in question an MLS model? MLS-6, MLS-12 etc.. They all have keypad problems and buttons could be activating on their own randomly, making the phone in-use on the system. The message waiting light may not come on until the phone is no longer in-use. Usually phones with this problem will at least beep randomly when it thinks the buttons are being pushed.

Posted on Oct 12, 2007

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