Phone calls going to voice message without ringing while person is there.
Partner 6 phone system. A recurring but sporatic problem. Person will be in office. Phone does not ring. No message light at end of the day. The next day person comes to his/her office, voice message light is on. Message states time of call as previous day when the person was sitting in his/her office.
Time on phone system is set for correct day/time, so time is not one day or 24 hours off. Phone system works fine 95% of time, just goofs up once or twice a month.
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Re: Phone calls going to voice message without ringing...
Question: What does this have to do with a Panasonic KX-T7425 phone? Is a Panasonic phone hooked up to your Partner system?
Sounds like the system believes the phone is in use. Is the partner phone in question an MLS model? MLS-6, MLS-12 etc.. They all have keypad problems and buttons could be activating on their own randomly, making the phone in-use on the system. The message waiting light may not come on until the phone is no longer in-use. Usually phones with this problem will at least beep randomly when it thinks the buttons are being pushed.
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go iin option under ringers cheak to see whats its on before voise mail picks up 1 3 6 10 ? isnt it in the optimns menu or if u have seprate unit for voise mail cheak setting on that beofre it grabbs the call does that help
If you didn't remember to change the batteries in the processor card, you now get to do it and reprogram the entire system :-)
My guess is that the VM card is now defaulted to ring on the first ring.
The recording is a puzzle, but you will probably figure it out once you get the voice mail system and ringing programmed. Here's an Endeavor manual, if you don't have one. http://support.avaya.com/css/P8/documents/100013703
My office phone is set to Call Forward No Answer to Voice Mail.
I'm guessing that you are learning the difference between the TA series and the TAW or TDA series. Call waiting is programmed from a CW code dialed into the intercom (ie 7311 or *7311) and call forwarding to VM is programmed by a 71x or 710x or *710x command. In a TD TDA or TAW system, you get CF BUSY, CF NO ANSWER, or CF busy/NA.
In a TA you only get CF ALL, or CF Busy/NA.
So, if someone rings your phone while it's busy, there is no indication, just an immediate forward if that feature is set.
The caller id information is sent from your local telco provider after the first ring and might not be able to be extended to the individual sets, try backing off the ring to answer on your voice mail from 2 to 3 rings to see if the information is then passed on. The Voice Messaging System message is being sent from the system showing who transfered the call to you. You should also notice that the ring pattern when that message is displayed is a standard ring followed by a beep meaning a transfer is taking place.
Yes it can. Depending on the type of voice mail attached to your system you can both have the lines answered with a seperate main greeting (partner messaging can do this) or answered by a seperate mailbox (all partner voice mails).
THere are two answers to you question, depending on certain options and conditions.
First, where is the voice mail and where is the call waiting coming from?
1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.
2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.
3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.
My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.