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you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall hope this helps
Uninstall the drive from device manager and reboot the computer. Let it reinstall. if that does not do it, try updating the drivers from the OS CD. You may have a virus or some hard drive errors that corrupted the driver file.
You can solve this problem by going to start, then run, type regedit. open hkey_local_machine, then system, then control, then class, then 4D36E965-E325-11CE-BFC1-08002BE10318, once in this go over to the right hand side and delete upper filters and then lower filters. restart your computer and your dvd/cd-rom drive will work properly, if you look in device manager there will no longer be a question mark and it will tell you all is working correctly.