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If you have the Caller iD service on your plan, and your phone is filled with your contacts, then the two work automatically and calls coming in on your list will be displayed as you entered them. Calls without any info will only display the most basic of info they allow like just a name, or just a number. Sometimes neither if they choose to block Caller iD. Caller iD is a cellular service and not a hardware function. Check with your service provider.
The Avaya 3158-05 does not have a display. It can't show the Caller ID information from the telephone provider. The Avaya 3158-07 PARTNER 18D or the 34D will display Caller ID information if your system is connected to a telephone line. (One of these modules: 206EC, 308EC, or 400EC, is required. If you have a T1 line, you can't get Caller ID.)
If the number matches the CID number, you should get the name as well. But here is the hard part. IF your system requires you to dial an access code (say 9 to get an outside line) you may have that speed dial number saved as: 913125551212
If so, the incoming caller ID would have to match exactly, meaning CID would need to show 913125551212 in order for this to work.
BUT, caller id probably only shows 13125551212, and as such, wont work.
Unfortunatly the only way to do it is to take line access off that phone and have a button call pickup to access ringing line. In this scenario extension wont ring
Reffer to programming manual on support/avaya.com
Please press "Feature 59" on a display phone. That will tell us the release of the phone system. Your system may not be caller ID capable.
The reason you are getting caller id on your cell, when the phones are forwarded is because you are paying for caller ID on your cell phone....and your cell phone is caller ID capable.
This is a Definity system phone. The phones themselves have nothing to do with caller ID, it's the system that handles it. The phone line has to have the caller ID service AND the phone system needs to collect the information and then display it on your phone. If you are sure caller ID service is available on the phone line you are using than this is a programming issue. Definity is a huge system and you cannot program it yourself. Someone in your building is either in charge of making simple changes in the phone system or contacting the company that makes these changes for you.