Question about Avaya 5610 IP Phone

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Avaya 5610 double display on incoming caller ID

All Avaya 5610 phones are getting a double display of  incoming caller ID info at the top of the display.They are working behind an IP office 412 which is using a PRI.

Posted by darylatterra on

  • Anonymous Mar 18, 2014

    We have 7 x Avaya 1408 extensions. 6 operate normally, but the 7th doesn't. It can make external calls and receive internal calls, but it doesn't register or ring on incoming external calls. (When idle the display, unlike all the others, does not show the letter G in the top left corner. Is this relevant?)

  • Anonymous Mar 20, 2014

    how to check call display

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1 Answer

Anonymous

Did you get this fixed. I would double check the firmware files of the phone. And maybe reset it.

Posted on Dec 25, 2007

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I have a Avaya Partner phone with the caller id screen and I have caller id on the account. However, the phone will not display incoming numbers. Am I missing something?
Can you please list the cards in the system?

IE: 308 EC, 206 EC ? Should be int the middle of the cards of your phone system.

Oct 01, 2014 | Avaya Lucent Partner 616 Phone

1 Answer

Our phone system rings three times (on the caller's end) before the standard greeting connects. We use Avaya and Caller ID and it seems it is standard with that program and calling feature that the...
Is this an IP Office?
This is how it works. For some reason the IP Office waits for teh first 2 rings to get caller ID, and then lets the call ring in.

Sep 07, 2011 | NorStar M7324 Telephone

2 Answers

Is it possible to get caller ID for an incoming call if I have that number saved as a speed dial? If so, how do I get that. My phone is the Avaya IP Office 5410. Thanks
If the number matches the CID number, you should get the name as well. But here is the hard part.
IF your system requires you to dial an access code (say 9 to get an outside line) you may have that speed dial number saved as:
913125551212

If so, the incoming caller ID would have to match exactly, meaning CID would need to show 913125551212 in order for this to work.

BUT, caller id probably only shows 13125551212, and as such, wont work.

Jul 15, 2011 | Avaya 5400 Series 5410 Phone

1 Answer

AVAYA 5410- want to turn Caller- id off
Do you have access to Manager? You can tag the incoming call which does not show the caller ID of a call until the call is answered.

Jul 27, 2010 | Avaya 5400 Series 5410 Phone

1 Answer

Dial tone, can be called, hear caller, but caller cann't hear me.
The problem is likely either a conflict in compression or a speech path problem.

In Manager, is "Allow Direct Media Path" checked?
If so uncheck and reboot eh phone system, then reboot the remote phone.

Jul 13, 2010 | Avaya 5610 IP Phone

1 Answer

Caller ID not displayed
check the settings on the PBX , Caller ID has to be set -up correctly on the PBX , ie T1 needs to be configured to pass the caller ID to the PBX and to the phone

Mar 16, 2009 | Avaya 4610SW IP Phone

1 Answer

Need to know if caller id can be manipulated in an avaya system?
That is something you have to set up with the line provider. Partner can not send caller ID information

Feb 18, 2009 | Avaya IP Office 4690...

2 Answers

How to configure Avaya's IP Phone 5610?
What IP did you give the phone? When it says discover, its looking for the call server, which it is not finding.

Which system is this on? If IP office, you may need to build an IP route in the system for that subnet.

Feb 13, 2009 | Avaya 5610 IP Phone

2 Answers

Blank Screen
I would verify what the firrmware is of the phone. It is possible that the phones need to be upgraded.

Mar 27, 2008 | Avaya 5610 IP Phone

1 Answer

Caller ID not working
This is a Definity system phone. The phones themselves have nothing to do with caller ID, it's the system that handles it. The phone line has to have the caller ID service AND the phone system needs to collect the information and then display it on your phone. If you are sure caller ID service is available on the phone line you are using than this is a programming issue. Definity is a huge system and you cannot program it yourself. Someone in your building is either in charge of making simple changes in the phone system or contacting the company that makes these changes for you.

Aug 20, 2007 | Avaya Definity 6408D Corded Phone

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I have a Avaya Partner phone with the caller id screen and I have caller id on the account. However, the phone will not display incoming numbers. Am I missing something?

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