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If the number matches the CID number, you should get the name as well. But here is the hard part. IF your system requires you to dial an access code (say 9 to get an outside line) you may have that speed dial number saved as: 913125551212
If so, the incoming caller ID would have to match exactly, meaning CID would need to show 913125551212 in order for this to work.
BUT, caller id probably only shows 13125551212, and as such, wont work.
This is a Definity system phone. The phones themselves have nothing to do with caller ID, it's the system that handles it. The phone line has to have the caller ID service AND the phone system needs to collect the information and then display it on your phone. If you are sure caller ID service is available on the phone line you are using than this is a programming issue. Definity is a huge system and you cannot program it yourself. Someone in your building is either in charge of making simple changes in the phone system or contacting the company that makes these changes for you.