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Mouse stopped working, but appears ok, batteries ok, can't determine problem

Ok I have a logitech mouse which I've owned for about two years, and recently it started to act funny. It (the cursor) would stop moving for a moment and then it would start again in less then a second, like a dirty ball mouse. I've experienced this problem before, when my receiver is to far away from my mouse. However they were very close together when i started having these problems. Now the cursor doesn't move at all. The 'connect' button seems to do nothing, or bring up the 'new hardware' dialog. Both the receiver and the mouse appear to be fine, but the fact remains that the cursor does not move. Help anyone?

Posted by Wd40bomber7 on

  • 5 more comments 
  • Wd40bomber7 Oct 11, 2007

    Sorry that i failed to mention, the batteries are 100% new out of the package.

  • Wd40bomber7 Oct 12, 2007

    Yes it is optical, do you mean externally or internally, when you see clean the eye?

  • Wd40bomber7 Oct 13, 2007

    Its perfectly clean, if you were talking about internally cleaning the eye, that would be something different. However I tried that first, and it does not appear to be the problem

  • Anonymous May 02, 2008

    mouse stopped working; installed batteries and it lights up. Did this before and I pushed a button and it would start working. I have called in and this is what I was told to do. I need a number to call.

  • Anonymous May 20, 2008

    Same problem. It's not lint on the optics - if it was the mouse buttons would work and they don't.

    New batteries. Cables cleaned and reinserted. Liberal use of reset buttons on mouse and receiver.

    Another electronic piece of landfill.

  • Anonymous Jun 12, 2008

    cursor was erratic. changed batteries and curser will not move.

  • robertpoe Sep 05, 2008

    changed batteries.cursor will not move.

    batteries are new.



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Hope this helps others. My mouse stopped controlling cursor but buttons worked. Problem was it would not work on a black table. Slip a piece of white paper under it and waaala! It works. I'm thinking optical mouse and dark surface might be an issue.

Posted on Dec 28, 2009


Debra V

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Is it an optical mouse?  clean eye of lint.

Posted on Oct 11, 2007

  • Debra V
    Debra V Oct 13, 2007

    the eye is on the bottom. The laser light that 'sees' the surface it's on. Don't look directly in it. It is a laser.  Make sure nothing is blocking the light.  Do NOT open it up.




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Have you tried changing the batteries?

Posted on Oct 10, 2007

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SOURCE: Mouse stopped working, but appears ok, batteries ok, can't determine problem

I had this same problem. It works fine if i use my left hand instead of right. Could there be left and right handed mouses??? Go figure!

Posted on Jul 16, 2009

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Clicking issues on logitech wireless mouse

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  • 0helpful

    My logitech cordles mouse m/n M-R0014, p/n810-001882 has stopped working.

    According to your problem, If you can't access your mouse in your then first check the receiver battery of the mouse is OK. Try to update the external device driver from device manager.You can also try download the device driver from the product website. If it doesn't't help you then replace the mouse.

    Hadn't used my laptop and vx mouse for about 2 years. was fine when last used. now, nothing. threw in fresh batteries. cursor won't budge.

    I guess you need to pair the mouse with the receiver once again. Logitech provides connection utility on their support site - http://www.logitech.com/en-us/428/3271?softwareid=4338&osid=14&section=downloads.
    However, I would check that the battery connectors are still OK on the mouse. When you turn the mouse on, does the light come on?

    I have problem with my logitech wireless mouse it wont work i have an acer laptop

    Hello, have you tried new batteries? Mine stops working even though the red light is still on, so you'd think the batteries are ok....and it's always new batteries that fixes it.

    My 2 year old son got hold of my Logitech wireless mouse, and coincidentally it has stopped working. The batteries have been changed, but still no joy. Could something have been pressed to disconnect the...

    Yes, it sounds like something has been pressed.

    There is a small button underneath your wireless mouse, and a more prominent one on the receiver connected to your computer.

    To pair the mouse to the receiver, press the button on the receiver, then the button on the mouse. That should fix it up.

    New batteries ok. mouse connects to station and

    I'm afraid it does sound like your mouse is beginning to fail. I would seriously consider replacing it.

    Mouse does not work. has new batteries, was working, just stopped, changed batteries then nothing. got to help me please.

    Change batteries of mouse. if it does not help then uninstall driver for mouse and reinstall it.
    and the also if it does not appear to work then its time for getting new one.
    good luck

    Mouse stopped working, but appears ok, batteries ok, can't determine problem

    Is the batteries good. If so try,

    Normal 0 Press the Receiver button (and the lights will start flashing.
    Then if the Keyboard isn't working, press the small RESET/CONNECT button on the back of the board to connect the keyboard to the receiver.

    If the MOUSE isn’t working, push the small RESET/CONNECT button on the back of the mouse to connect to the receiver. Then they should work okay.
    Hope this helps. Bud
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