Mouse stopped working, but appears ok, batteries ok, can't determine problem
Ok I have a logitech mouse which I've owned for about two years, and recently it started to act funny. It (the cursor) would stop moving for a moment and then it would start again in less then a second, like a dirty ball mouse. I've experienced this problem before, when my receiver is to far away from my mouse. However they were very close together when i started having these problems. Now the cursor doesn't move at all. The 'connect' button seems to do nothing, or bring up the 'new hardware' dialog. Both the receiver and the mouse appear to be fine, but the fact remains that the cursor does not move. Help anyone?
Re: Mouse stopped working, but appears ok, batteries ok,...
Hope this helps others. My mouse stopped controlling cursor but buttons worked. Problem was it would not work on a black table. Slip a piece of white paper under it and waaala! It works. I'm thinking optical mouse and dark surface might be an issue.
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1 Use the mouse on the same side of the computer where the Logitech USB transmitter is attached so there is a clear signal between the transmitter and the mouse.
2 Check the USB transmitter that comes with the Logitech mouse to be sure it is correctly plugged into the computer. The red LED should be illuminated on the transmitter if it is connected properly. If not, the signal cannot reach the wireless mouse.
3 Turn the mouse upside down to check the on/off switch. Be sure it is switched on.
4 Check the battery compartment by sliding the top housing off the mouse to confirm the rechargeable batteries are installed correctly.
5 Charge the batteries if the mouse LED does not illuminate. The charger cord plugs into the front end of the mouse and the other end connects to a free USB port on the computer.
6 Clean the desk surface or other flat area if the mouse is not tracking. The problem could be dirt or grease interfering with the tracking ability of the device.
7 Open the Logitech software called SetPoint, which manages the mouse, to troubleshoot button functions. Open the program by double-clicking SetPoint from the list of software on the computer, then click "Mouse Settings." Click the "My Mouse" tab and check (or uncheck) all the task boxes that are desired for operating different mouse functions, then click "Apply" and "OK."
Hi, According to your problem, If you can't access your mouse in your then first check the receiver battery of the mouse is OK. Try to update the external device driver from device manager.You can also try download the device driver from the product website. If it doesn't't help you then replace the mouse.
Press the Receiver button (and the lights will start
Then if the Keyboard isn't working, press the small RESET/CONNECT
button on the back of the board to connect the keyboard to the
If the MOUSE isn’t working, push the small RESET/CONNECT button
on the back of the mouse to connect to the receiver. Then they
should work okay. Hope this helps. Bud