I was happy using my Zen Extra for over three years but now that i upgraded my windows to Vista all the hell broke loose.First the computer didnt know the player so I emailed creative and they told me that there is no firmware for vista so i had to find a windows xp pc and download a firmware.But as my player's firmware is old(1.x.x.x) i reset my player and formatted it and downloaded the firmware.But no still the xp computer didnt know my mp3 player and so i couldn't install the firmware.So because i foolishly erased my old firmware without downloading the newer one now i am unable to use the mp3 player at all...it is in the rescue mode.Neither can ı use the software.Please help me for this problem because it is a fairly expensive product and i don't know what to do....
Find an XP computer with WIndows Media 10 only nothing higher. If you can't find a computer like that uninstall any WMP newer than WMP 10 and then reinstall WMP 10. There is a bug in WMP 11 and its just best to avoid this until you have upgraded your firmaware to 2.x. If you don't have the newer firmware 2.x download it. Now click on the firmware program then on your Zen Xtra select Load OS when prompt to connect the USB cable going to your computer. It should see your Zen now and should pop up that stupid window that you need to scroll at the bottom and click agree to get rid of then your Zen should reboot a few times don't touch it!! It will tell you when its done. If you can't get it to see your Zen try plugging and unplugging the USB cable. The best way is to do a fresh install of Window XP SP1 and install noting but WMP 10. You also can d/l the 1.x firmware then load it then load firmware 2.x then just agree with everything and it should work. I have upgraded and updated 6 of these Zen Xtras. Anyone that want a 120G Zen Xtra I am on Ebay: cheap-xbox-drives
I also can do upgrades to your existing Zen Xtras Players.
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