Visioneer One Touch 9450 Flatbed Scanner Logo
Posted on Oct 10, 2007
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Problems I have deep black vertical lines on my scanned in documents. All parts have been cleaned!

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  • Posted on Nov 12, 2007
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I just called the Xerox customer support number (800-648-0410) and they solved that verticle line problem in 10 seconds. Here's the solution: Clean the white-strip raised section on the top portion of the glass with some isopropyl alcohol on a rag. There is a piece of dirt there that shows up as a line when it runs through the document feeder. If you're just scanning on the glass, you don't see it because it's just a spec of dirt, but through the feeder, the dirt shows up as a solid line throughout the whole document. By cleaning that section off, it takes out the line. Viola! I worked for me. That's the second time I've called Xerox for a problem with my scanner, and I would like to report that their customer support is awesome!

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  • Posted on Oct 13, 2007
Samuel Konger
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If the the scanner is based on lLED then probably one of the LED is not working, and if this is florescent tube based then there is somthing wron with the CCD or the Reflector. open it and check it for a spot in the reflector.

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  • Posted on Oct 12, 2007
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Assuming the the Glass is cleaned-  and the device is mechanically functional- then the only other thing to go wrong is the CCD- the image capture device- at that stage I suggest there is no repair feasible only replacement of the whole unit.
However a trawl of the Visioneer Web site/customer support may  give a clue.

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Vertical Black Line

Probably there is nothing wrong with that scanner, just open and clean document feder with alcohol or glass cleaner.
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I have a Epson cx11 and get a black vertical line down the middle of scans and copies

Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it
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Documents scanned/copied from the document feeder pass over a thin glass area where scanning occurs. Clean this area if sent faxes, copies or scans have black or white vertical lines.
  1. Lift the document cover to expose the platen glass.

  2. Wipe the ADF scan area (C) with a clean, soft, lint-free cloth moistened with water.

    scannerarea.jpg

  3. Then wipe with a clean, soft, dry, lint-free cloth making sure there are no residues left, especially on the platen glass.

  4. Close the document cover and make a copy of a text document to confirm the black line has disappeared.
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One sided scanning is fine, but two sided scans have a 1/4 inch black line vertically down the left side. Cleaning does nothing.

When you say one sided scans are OK, are you using the ADF (auto document feeder) or the flatbed? Are you using the ADF for the two sided scan? What parts have you cleaned thus far? A little more info please?

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