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Debbie McLellan Posted on Nov 25, 2013
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Consumer complaints i found over the last few months that i had to shake the cord and the vacum would go off and on by shaking the cord i rang the tv shop they sent me out courier tickets to send back before they arrived i noticed when my daughter was vacuming that there were sparks coming out of the cord so immediately turned it off as i turned i noticed that the cord was between the foot and the arm bit of the vacum and was cutting into the cord am i within my rights to get another as this was dangerous when i rung tv shop and told them what was happening they said it not there problem and it didn't cover the warranty i was so angry as it wasnt my fault they also needed to no that it may happen to others and lord knows some little one may get electricuted they weren't even interested and said that they had never had a complaint like this before i don't care if i was the first or last it happened to me

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mikadot

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  • Master 2,113 Answers
  • Posted on Nov 25, 2013
mikadot
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There is a break in the wire probably around the handle or plug. Turn the vacuum cleaner on and shake the cord. If the vacuum cleaner shuts on and off, replace the cord.
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If you think you're going to get to me that way ... you're right!
Soft-touch is my middle name. :-)

I can think of a few possibilities.
- The AC outlet where you plug the vacuum may be faulty. - Not uncommon.
- The plug on the power cord may be either loose or the blades may be corroded. - Most likely.
- The power cord may have a break in it. - Probable.

Let's eliminate the possibilities.
1. Plug something else in the AC outlet and see if shaking the cord does anything.
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2. With your vac power cord fully extended plug it in.
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3. Now shake the section between your foot and the AC outlet.
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I suspect the problem is in, or very near, the plug itself. The new molded plugs tend to go like that.
Take hold of the cable about a foot from the plug and gently move it pushing lightly towards the wall. The vac will likely come on.

If that's the case, all you need is a replacement plug that's in good shape, and a good samaritan-ess to replace it for you. Unless of course you're the handy type.

If it is a three prong plug, make sure to use the same type.
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