Voice mail light does not come on when we have new voice mail.

Which voicemail system do you have? You will need to have the admin reset that mailboxes password, which requires that you get into the admin part of the voicemail system.

The partner voice messaging system would be a card that looks like the processor card , It should also have a green sticker on the face of it identifing it as such.

Yes it can. Depending on the type of voice mail attached to your system you can both have the lines answered with a seperate main greeting (partner messaging can do this) or answered by a seperate mailbox (all partner voice mails).

Hello,

Methinks the welcome message is stored in you telephone set. Try another set, or enter a new welcome messsage. Could it be that the telephone line carries two different lines. Check with you telephone company. Older service may have not been deactivated.

Just a few (possibly farfetched) leads for you to investigate.

I'm kinda new here, but why doesn't anybody say WHAT SYSTEM THEY HAVE????? It's kind of like saying I got a GM car. Uh..... Corvette or is it a Lumina?

ANYWAY, I'm presuming a Partner.

You better hope the previous guys left you the password.

Go to a station, dial 777 to get to the VM.
99# should prompt you for the password. Try 1234 or 1111.
If you get in, just listen for the prompts to guide you.
Good Luck

Oops, the PC card version :-) Try 0# By default the password is 1234

Carl

THere are two answers to you question, depending on certain options and conditions.

First, where is the voice mail and where is the call waiting coming from?

1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.

2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.

My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.

As Always, YMMV

Carl

Go here http://support.avaya.com/elmodocs2/partner_acs/r7/518457701_2.pdf

It sounds like you are trying to change the voice mail recordings or at least the names programmed into the system.

Your phone model can be used on several different Avaya phone systems with different software versions and different voice mail options. You will have to determine exactly which system you have and the voice mail before starting to attempt this. Look for model numbers on the main control unit.

All the manuals are available for free at the Avaya web site www.avaya.com but you will need to first know what you are looking for.

You may find it easier to hire a local phone installation company that is familiar with your system to make the changes, but taking a look at the manuals doesn't cost anything, so give it a try! If you feel like you're over your head... take care not to make changes you are not sure of because you could end up making it worse. Just don't try things if you are not pretty sure that is the area you want to change.

Your telephone can be used on different Avaya phone systems and you can have different voice mail systems. They all program differently.

Someone should have administrative rights to the voice mail. They can delete voice mail boxes and create new ones or maybe just change the password. If you do not have a phone system administrator, you would need to determine what voice mail system and what phone system you have. All the manuals are available at www.avaya.com

Most likely you have a Partner ACS system but there are different versions. You could also use these phones on a Magix system and other Partner systems.