Power button and E74 message

E74 error appears when you use your Xbox 360 console Article ID : 941377 Last Review : March 10, 2010 Revision : 14.0 On This Page

• SYMPTOMS
• CAUSE
• MORE INFORMATION
• Step 1: Confirm the E74 error
• Step 2: Submit a console repair request
• Additional support
• References/Links

SYMPTOMS Your console displays the following error message in multiple languages on your television screen or monitor: E74. System Error. Contact Xbox Customer Support.If you see a different error message or a code other than E74, your console may be experiencing a different problem. If this is the case, please search the Microsoft Knowledge Base for the error message or for the symptom.

Back to the top
CAUSE This problem occurs when the Xbox 360 console experiences a hardware failure.

Back to the top
MORE INFORMATION Step 1: Confirm the E74 errorTo verify that your console is displaying the E74 error message, follow these steps: 1. Turn off the console. 2. Turn on the console. 3. Verify that your console displays the E74 error message.

Back to the top
Step 2: Submit a console repair requestIf you are experiencing this problem, you can submit a console-repair request online by using the links in the "Additional support" section.

Back to the top
Additional supportIf your console continues to display the E74 error message, it requires a repair. There are no additional troubleshooting steps. To start the online repair process, click one of the following links: In the United States

http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair)

Outside the United States http://www.xbox.com/support/ (http://www.xbox.com/support/) Note Online console repair service is currently not available in all countries and regions.For more information about how to contact Xbox support directly, please visit the following Web site: http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) Microsoft covers repairs for the E74 error for a period of three (3) years from the original purchase date of the console. If you are outside the initial three-year warranty period, you can still receive console repair service from Microsoft for a fee for the E74 error. For more information about this repair process, click the following article number to view the article in the Microsoft Knowledge Base: 969905 (http://support.microsoft.com/kb/969905/ ) About the E74 warranty extension for Xbox 360 consoles

Back to the top
References/Links If one light around the power button on your Xbox 360 console flashes red, there are additional steps that you can try. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 907536 (http://support.microsoft.com/kb/907536/ ) One light flashes red on your Xbox 360 console

Back to the top

Is there an error code on the bottom of the screen?

E73?
E74?
E68?
E69?

Or another code?

Ah, this is a terrible error. The E74 Error, I actually got this last week. It's really sad. There are two options, here they both are in detail:

Choice #1.
Make sure that your Xbox is turn off. Hold the sync button and press the power button to power on. Continue to hold the sync button till the Xbox is completely powered on. If it gives you the same error repeat the steps. If you still having problems after about 5 times this fix won't work, sorry. Resort to Choice #2.

Choice #2.
I wish I could help more than Choice #2 but that's an only known solution. This is a last resort. Contact Xbox Customer Support for a repair or replacement service. There number is 1-800-4MY-XBOX. You can just hit 0 till you get to an agent.

Good luck and I feel your pain.

Thanks,
Brandonmxb

E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue. Detailed information related to the Xbox 360 warranty and resources for those who require repair can be found at www.xbox.com/support (www.xbox.com/support) .

Microsoft will refund to customers the amount paid for an Out of Warranty repair due to a general hardware failure associated with the E74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary. Customers can choose to receive either a refund to their credit card or a check refund. Checks should be received no later than the end of July. If you have any question regarding refund status, contact Xbox Customer Support at: http://www.xbox.com/support/contact .
you can submit a console-repair request online by using the links in the "Additional support" section. To confirm your console is displaying the E74 error message, follow these steps:

1. Turn off the console.
2. Turn on the console.
3. Verify that your console displays the E74 error message.

Back to the top Additional support loadTOCNode(2, 'moreinformation'); If your console continues to display the E74 error message, it requires a repair. For more information about how to start the online repair process, please visit the appropriate Web site: Inside the United States

http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx? redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx? step=repair)

Outside the United States http://www.xbox.com/support/ (http://www.xbox.com/support/) Note Online console repair service is currently not available in all countries and regions.For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

You can check out the informative blog post at http://www.fix-xbox360.info/2008/09/11/xbox-360-disc-read-error-e74-error-no-video-problem/
This post describes the E74 error with one red light problem.

hope it helps...

I'm pretty sure E74 is an error message pertaining to your A/V cables. You can try using a different set of cables or just go straight to Microsoft with 1-800-4MY-XBOX I hope you're still covered under warranty if it's the console and not the cables.

send it in....:( ik ur probably like "**** no im not watin tht long" but thts the only thing to do...(I GET MINE TODAY!)

you have to send it back to get serviced call 1-800-4my-xbox

If you bought the 360 within 3 years ago, you will still have 3 year free warranty. Call Microsoft and they will help you solve and repair your Xbox no charge.

1-800-4MY-XBOX

:)

E74 error There is a 90% chance it's a chip problem it can also be caused by a faulty AV cable so check that first.
if nothing work call xbox support line 1.800.MY.XBOX