Question about Printronix T5000 Thermal Printer
Several times a night, a spool file gets stuck in send mode and either stops printing in the middle of the spool file or just never starts printing. The only way to get the spool file to print again is to turn the printer off and back on. Any suggestions?
I have WiFi Zebra QL420. In my case a simple header label prints fine then the complex label (many fields, barcode, lines & boxes) gets stuck. Labels are in separate spol files. We have many other labels printing fine, just this one ALWAYS gets stuck.
If I send same data from PC to printer it works fine.
I can see with ethernet sniffer that header label data goes but complex label doesn't even leave the iSeries. My sniffer is too crude to tell me what LPR level protocol is saying.
Posted on Nov 16, 2010
We figured out our problem! The P1 printer file was not defined large enough (# lines). When we created the file this way it worked fine:
CRTPRTF FILE(MM740ITL/LBL500P1)
TEXT('Label Printer File')
PAGESIZE(200 200) OVRFLW(200) RPLUNPRT(*NO)
In your case is it possible some labels have more detail lines than others, therefore accounting for why your problem was intermittent and mine consistent?
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Try to print a document again to verify that the problem is fixed.
1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the
print spooler service)
2. Browse to your windows\system32\spool\PRINTERS\
folder. You should see files there ending in .SPL and .SHD created around the
time you tried to print - delete these files.
3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the
print spooler service)
Try to print a document again to verify that the problem is fixed.
Please follow the steps below to clear the print queue from stuck print jobs:
1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the
print spooler service)
2. Browse to your windows\system32\spool\PRINTERS\
folder. You should see files there ending in .SPL and .SHD created around the
time you tried to print - delete these files.
3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the
print spooler service)
4. Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh. Try to print a document again to verify that the problem is fixed.
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Zebra QL420+ behaves the same way - stuck in send sporadically.
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