AS400 Spool files stuck in outq in send mode

Press and hold the cancel button and then press the start copy button release them together.

You should print a test page. No Test page an internal printer problem is likely!

If test page is good reset the spooler \. More than one way to reset spool file. Spool file controls transfer from computer to printer. Spool file a mess then printer hangs!!!


Method 1
a. Go to Start / Control Panel / Administrative Tools / Services
b. Select "Print Spooler".

c. While Print spooler is stopped, start it by double-clicking on "Print Spooler" and then click the "Start" button.

d. Verify that the "startup type" is set to "automatic".

Method 2
Create a new txt file
Type in exactly as the following text:

net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler

Rename txt file killspool.bat

save on desk top
Double click off of desktop file to run

Next time printer hangs you can use this file again

Hope this helps?

Try the steps below to fix the spooling problem:

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)
2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.
3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

Try to print a document again to verify that the problem is fixed.

Try the steps below to clear the print queue and restart your print spooler:

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

Try to print a document again to verify that the problem is fixed.

Please follow the steps below to clear the print queue from stuck print jobs:

1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the print spooler service)

2. Browse to your windows\system32\spool\PRINTERS\ folder. You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files.

3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the print spooler service)

4. Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh. Try to print a document again to verify that the problem is fixed.

There could be some print jobs stuck in the print queue. Try to clear the print queue first before sending a new print job. Follow these steps: - Browse to Start -> Run... and type in "NET STOP SPOOLER" (this will stop the print spooler service)

- Browse to your windows\system32\spool\PRINTERS\ folder - You should see files there ending in .SPL and .SHD created around the time you tried to print - delete these files. - Browse to Start -> Run... and type in "NET START SPOOLER" (this will restart the print spooler service) - Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh.
Try to print again.

Click "start" and go to "Run"

Type "services.msc" at the prompt which will open the Services
window.

Scroll down the alphabetical list in the right window pane until you come
to the entry with the name "Print Spooler"

Right-click this entry, then select "stop". This will stop the computer
running the process that holds your print queues.

Leaving that window open for now, click again on "Start", and then click
"My Computer" to open a Windows Explorer window.

We've stopped the queue service, now we just have to clear the jam that is already there. To do this we navigate to the print spool folder which is hiding within the Windows folders. Usually Windows is installed on C: drive, but you should be able to tell when the Explorer window opens which drive it is on.

The usual path to the spool folder is C:\WINDOWS\system32\spool\PRINTERS, but yours may be slightly different. Your windows drive may have another name for instance, but this would be uncommon. So click on your Windows drive (usually C), then double-click on the Windows folder, and then find the System32 folder and double-click on that. Windows may warn you that you are about to view system files, but click "View files anyway" message and search out the "spool folder". Within the Spool folder is your Printers folder, and you should open that.

Delete every file within this folder to empty the jammed print queue (pressing the "ctrl" and "a" keys will select all files and then you can just hit "delete").

Close the explorer window now that we have emptied the cleared spool files and return to your Services window. We must re-start the Printer spooler service, and do so by right-clicking the Print Spooler entry and selecting "Start" from the list. Close the services window and try printing again.

I'm going to assume you're using XP. I've not seen this problem yet with Vista or Windows 7, which handle the print queue differently. Sometimes the print queue gets corrupted, and a job gets "stuck" and you can't delete it. You can get rid of it this way:

1. Click "Start" on the task bar, then "Run...".
2. In the "Run" dialog box, type "cmd" (without the quotes) and enter.
3. Enter the following commands as shown in the cmd.exe window that opens:

• net stop spooler
• del %systemroot%\system32\spool\printers\*.shd
• del %systemroot%\system32\spool\printers\*.spl
• net start spooler
• exit

These steps delete the corrupted print queue, so the ghost print job will be gone. (In the commands above, "%systemroot%" is an environment variable that is filled in for you by Windows. Type it as shown.)

Microsoft has a knowledge base article which suggests using notepad to put these steps into a command file, a text file with a ".cmd" extension. Then you can just type the filename in the Run... dialog box and do less typing. This is handy if you find you need to clear the queue this way more than once in a while.

Click "start" and go to "Run"

Type "services.msc" at the prompt which will open the Services window

Scroll down the alphabetical list in the right window pane until you come to the entry with the name "Print Spooler"

Right-click this entry, then select "stop". This will stop the computer running the process that holds
your print queues.

Leaving that window open for now, click again on "Start", and then click "My Computer" to
open a Windows Explorer window.

We've stopped the queue service, now we just have to clear the jam that is already there. To do this we navigate to the print spool folder which is hiding within the Windows folders. Usually Windows is installed on C: drive, but you should be easily able to tell when the Explorer window opens which drive it is on.

The usual path to the spool folder is
C:\WINDOWS\system32\spool\PRINTERS, but yours may be slightly different.
Your windows drive may have another name for instance, but this would be uncommon.
So click on your Windows drive (usually C), then double-click on the Windows folder, and then find the
System32 folder and double-click on that. Windows may warn you that you are about to view system files, but click "View files anyway" message and search out the "spool folder". Within the Spool folder is your Printers folder, and you should open that.

Delete every file within this folder to empty the jammed print queue (pressing the "ctrl" and "a" keys will select all files and then you can just hit "delete").

Close the explorer window now that we have emptied the cleared spool files, and return to your Services window. we must re-start the Print spool service, and do so by right-clicking the Print Spool entry and selecting "Start" from the list. Close the services window and try printing again

Have you tried to stop the spooler service in services?
Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side
window.
On the left side click stop the service and wait forthe process to
stop
Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue
then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Whats the brand and make of the printer and are there any error lights being displayed ?

also try this solution it may solve your problem:

Click start > click run

in the Run window type cmd

hit enter

now a black DOS window will appear

now type

net stop spooler

wait 10 seconds

now type

net start spooler

it should look like this :

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\NCR>net spool stop
The syntax of this command is:


NET [ ACCOUNTS | COMPUTER | CONFIG | CONTINUE | FILE | GROUP | HELP |
HELPMSG | LOCALGROUP | NAME | PAUSE | PRINT | SEND | SESSION |
SHARE | START | STATISTICS | STOP | TIME | USE | USER | VIEW ]


C:\Documents and Settings\NCR>print spool stop
Can't find file spool
Can't find file stop

C:\Documents and Settings\NCR>net print spool stop
The syntax of this command is:


NET PRINT
\\computername\sharename
[\\computername] job# [/HOLD | /RELEASE | /DELETE]



C:\Documents and Settings\NCR>net stop spooler

The Print Spooler service was stopped successfully.


C:\Documents and Settings\NCR>net start spooler
The Print Spooler service is starting.
The Print Spooler service was started successfully.


Anymore information would be great

Thanks