Lines on my copies

Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it

Hello mike,
You may have a fairly easy problem to fix, and that's good thing ! If the lines only appear when you use the document feeder then we can handle this. Please place a document on the platen glass and make a copy. If the copy looks good then we need to clean your "scan" glass. The scan glass is the small glass located to the left of the large platen glass. It's about 3/4" by 14",and will only cause problems when you use the automatic doc feeder.If it gets dirty then thin lines will show up. If indeed this is the problem then I have a test u can use that will help you Take a plain piece of paper. Mentally divide it into 4 squares and then simply write the numbers 1,2,3,4 on each quadrant. At the top edge of your newly formed test document place an arrow pointing away from the body of the paper, and it needs to point "UP".. Now draw an arrow on the test document that points to the left "lead " edge. Put your newly constructed test target in the document feeder and make a copy of it. Now, you KNOW how you placed the test document, so lets look at the copy. If you have lines only thru the document feeder, then look at the copy you made and notice where the lines are. Ok, now you know where the lines show up on the copy, so lets take your "test" document and compare them side by side.Once you have made this comparison, and can see where the lines show up, take the ORIGINAL test document and place it IMAGE UP (1,2,3,4) on the glass. This will point out exactly where the dirt is. By looking at the copy that has lines, and where they show up on the page, you can use the test page that is laying face up on the glass and compare the 2. BOOM !! You can look towards the small scan glass and find the dirt that is causing the lines. With your copier, IF you place a document on the glass then the scanner moves to "scan" the document. But if you use the document feeder, the scanner stays in one spot and the motion of the document moving ACROSS the scanner and is scanned like a bar code. If there is dirt on the scan glass then a line occurs instead of a "blob" as you would see if you used the platen glass.I hope this all makes sense (I tend to ramble) and I hope it helps you. You of course could have far more complex problems. But your description of the problem sounded like my remedy/idea might be just what you need. Take care and good luck. if I helped you please let "fixya" know. SPINAL

On what operation are you receiving the black line in your paper?

This problem usually appears when you try to scan or copy using your ADF (automatic document feeder).
To remove this black line in your paper, clean the ADF platen glass in your printer and do as well in the flatbed scanner glass. This ADF platen glass can be found right below where the documents in the ADF goes through. Its a glass about 1 inch in with and beside the flatbed scanner glass (the one where your documents is lay down for copying and scanning. Dried ink or paper residue sticked in the glass can cause this line in the paper. Clean it with a a clothe and spray some windex on it.

Good luck!

Hi,

Please follow the below web link steps to reslove the issue, if the issue persists, I request you to visit the nearest service center.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01895544&cc=us&lc=en&dlc=en&product=2512009

Clean the document feeder scanner glass. This is the much smaller strip of glass that is to the right of the large main glass. This strip of glass is used ONLY when using the feeder. So if you are getting a dark line when using the automatic feeder but not when laying a document on the glass then just clean the strip glass. 100% sure this is your problem. You may need to clean it several times as I have seen stuff get stuck to this glass.
Good Luck and Thank You for using Fixya.

If it is just puting lines on the copies ONLY when using the feeder here is all you need to do to clean that thoroughly.
Get a phillips screw driver. Lift the document feeder, you will see the "seal glass" about 1 inch wide on the left side. Remove the 2 silver screws, One on each end. Lift that glass up and out. Lay it on a white piece of paper. Take some alcohol and a regular piece of copy paper and clean that until you see nothing on that glass by placing it against the white paper. Get every little speck off. Then put the glass back in.
If you want to clean the entire scanner that is a different procedure all together. Let me know .

lift up your document feeder and check for something on the **** glass

You have a piece of dirt or whiteout on the scanner glass. When the paper is moving by, it creates a "Line" if the paper is sitting still on the glass, it may be a dot or it may even use a different glass alltogether for ADF vs Paltten scanning.

if you look at the area where you put your paper to seend ( that is the document feeder ) there should be a diagram of a pice of paper with a corner turned over, if lines are on the top part put paper in dac feeder face up. if lines are on the little corner pice put the paper face down,
if not sher put one pice of paper with lettering in doc feeder press copie of it comes out you got it right. hope this helps
C.W.H. ( typboy)

The lines are caused by some debris that is on the platen (the glass where you normally place the copies). The usual culprit is white-out smudges from a copy that wasn't completely dried yet. When you make copies using the feeder, the roller passes the paper being copied over a little section of the platen (if you pull up the feeder "lid", it'll be on the right-hand side of the big glass... it might even be marked with 2 green arrow stickers, but if not, it's the part of the glass directly under the roller of the feeder). You can just take an alcohol wipe or soak a cotton ball with alcohol or windex and wipe down that strip of glass under the roller.