Scanner Hello, I have tried scanning a photo and the printer itself scans, but a window with the photo doesn't appear on the monitor. I re-installed drivers (downloaded from the internet, since the original software CD is missing)but that has not helped. I am willing to reorder the software, but will that ensure my printer will scan photos or is this a problem irrespective of installing software? Thanks!

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43 Answers

1. Create a new user, login and try to use the software...the user profile you are using could be corrupt...I have seen HP Director act really strange due to a profile problem

2. Fully uninstall the software via Add/Remove Programs, rebooting. Re-installing the software, rebooting then trying the program again.

3. Try the device in a different USB port (force the hardware to reinstall in a default style.

Hope this helps!

Posted on Dec 01, 2007

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