Kyocera RI-3530 Black and White Copier Logo
Posted on Oct 09, 2007
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Copier problems I have a xerox 420dc copier. When you turn the machine on it states a scanner fault. I followed instructions to turn machine of, unplug, & plug back in. Nothing has changed. Are there any suggestions?

  • awad Nov 05, 2007

    sc454

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Make sure the scanner lock control is not in the locked position. It might be located right above wher the copy comes out. a round knob.

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  • Posted on Dec 05, 2007
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If you havent cleared this. What fault code is it declairng?

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  • Posted on Oct 17, 2007
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Sounds like its stuck, try removing the glass and moving the scanner assy. manualy. move it all the way to each side then put in the middle. turn the power on and watch it,if you still have the problem you most likely will have a bad home switch or sensor.

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Anything with scanning problems on this machine, would require a service call.
Turning off and wait for at least 30 seconds and powering on the machine "Might" get the machine back to a good "Ready" condition.
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At the lcd screen you can read this message: "ESCANNER DESABILITADO"what should I do?

The scanner probably got accidently locked. Turn the machine off, unlock the scanner, then turn back on.

Instructions on how to unlock the scanner are found here:

http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=143,E=0000000001181477675,K=8219,Sxi=11,Case=obj(349)
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