Visit nearest Verizon store that has a repair center and they will usually replace it for free. I did this and they actually exchange the whole headset for a new one. They were just out of the over the ear piece. Hope this helps.
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If you have the rubber holder broken , then you can stick it carefully with superglue and it should work fine, but make sure that the glue does not go in the ear piece which can affect the ear piece and would not work properly.
There are spare rubber holders available at an authorized Nokia Shop from where you can get it , but I would suggest if you want to save money you can just use super glue in small quantity and use it at the broken surface and it will work find for you as this device does not need a huge amount of strength that it has to bear.
Hope that helps..:) Let me know in case you have any queries, your feedback would be appreciated.
hello jaminii4 the ear peice may be stuck on your phone. 1 take the battery out of the phone 2clean the contacts on yout phone, next send yourself a txt meddage. if yout still having ptoblems their is a section on yout phone in your in the serrings. It is the default setting for your phone dod mot do the testore phone it will wipe out your phone. thr security code is the last four digits on your number ok hope this helps
I don't have one, but are you sure the ear piece itself is bad? Usually, the problem is in the plug, cord, or termination at the ear piece. Troubleshoot with an ohmmeter (pocket DMM has one) and repair with a soldering iron.