Try updating the player's firmware, you can download it from the RCA Website (http://support.rcaaudiovideo.com/)
If your computer doesn't recognize the player, you'll have to turn it
off and keep "PLAY" pressed for 10 seconds while connecting it to the
USB port, then update the firmware.
SOURCE: i cant download music
Go to RCA web site at http://support.rcaaudiovideo.com/downloads.aspx?product=235 and download the latest firmware upgrade first. The new firmware allows your player to read .wma files you can drop and drag files to it or us media player to transfer the music to the player, you must note this player only plays .mpy or .wma files musicmatch was the only jukebox that could convert to mpy and it doesnt exist anylonger youll have to convert your mp3 to wma files then transfer them to your player or when you rip music, rip it in wma files to begin with
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