The blue LED light is always on, but the hard drive will not turn on when I activate the switch at the back. Of course the computer will not recognize the hard drive in 'my computer' because it's not on.
To solve this problem and recover data what is the best route:
1. Use data recovery service
2. Buy new enclosure and move the hd to it
3. send in hard drive for repair
4. other suggestions.
Thanks for any replies
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Re: External hard drive will not turn on
Try a new enclosure, the case is just that. A hard drive cannot actually repaired. You cant open it and fix it. It's either reliable and functioning or not. Purchase a new enclosure and test the old drive. Data recovery should be the last option..most places charge a down payment on a car, and most of the time ( in my 12 years ) its the cheap enclosure.
REAL SOLUTION!!!: I had same problem with my 500GB drive. ACOMDATA, which is very rude when yo call them, but what do you do when they don't respond to their tech support e-mail request e-mails. WELL THE FIX: Believe it or not, the USB connector at the back of the drive accepts the connection when its upside down. Please check the connection and make sure it is connected correctly it, my drive is working now, but now it only connects at USB1.1 speed.
ACOMDATA lets the connector hook up backwards, maybe that fried the devices abiltiy to connect at full USB 2.0 speed? ACOMDATA BITES!!
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Try connecting the hard drive to some other laptop and see if its getting recognized. Issue could be either with the hard drive itself of it could be with the usb port which you are using to connect the hard drive to your laptop.
if you have a blue screen only. you may have lost the hard drive. You may try a recovery disc if you have one. But blue screens usually means you have a hard drive problem. Important to always back up your system on an external hard drive.
I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and OTHER devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE. Any exclamation marks by hardware need fixing before you investigate any further
USB flash drives can fail for no apparent reason. Sandisk Cruzers are especially bad for this.
USB hard drives should be treated with extreme care. This is a real hard drive ! and knocks and bumps can quite literally kill them.
It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
Note that if you hear a drive clicking or pinging this could be the worst thing you would hear. Known as "The Click Of Death"
If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.
I believe it's normal as the Freeagent is responding to data on the input (eSata) cable.
If you don't like the light always ON, hook it up first via USB to a Windows PC and set the light to "off" and the drive to spin down "never".
If the drive loses power, you will have to do the procedure again.
Otherwise, the light stays mostly constantly ON and make a nice companion to Tivo lights.
"Beta tester of "0"s and "1's"
The hard drive has it's own power supply. If you look on the back of the external hard drive, there is a power button there to turn it off. It doesn't shut off just cause you disconnect it from the PC or turn the PC off.