I have a wd my book 500. Today I could not access it. It doesn't show up in the explorer as a drive. I disconnected it and reconnected it. The computer acknowledges it's there (new hardware found - ready for use) but it's not in explorer and when I go to the disk manager it is not there either. I thought maybe the drive letter disappeared or something but all that is in the disk manager are my internal hard drives, my dvd drive and my usb scandisk drives. I just scanned about 10 years of pictures on this drive and I think I may have a heart attack if I can't access it. help please anyone
Hi Bella. I just recently had the same problem with my 160GB essential and I found a forum that helped me. The guy said start your computer fully with nothing plugged into your hard drive but the usb plug. Then, after windows has completely loaded, plug your power into the drive. It worked for me like a charm. I hope it does the same for you.
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That happened to me but with windows. I ended up having to burn a Knoppix Linux boot disc and when i booted up with Linux it was able to access the drive and i tediously backed up my files to another drive and formatted the broken drive and that fixed it. It was a while back so i may have forgotten something but having a Knoppix disc has gotten me into a lot of broken drives. Good luck.
Get the serial-number from the label on the device.
Access W.D.'s web-site to "check warranty status".
If the warranty is valid, W.D. will replace it, at minimal cost to you.
If the warranty has expired, then W.D. has a "Customer Loyalty" program -- buy a new MyBook from their web-site, and cite the serial-number of your drive, and you'll get a discount on your purchase.
while you only have 10 gig of space "used?" take what you have off the drive and use the disk that came with your WD MYBook and reformat the drive into "2" drives..........Depending what OS (operating software) you are using some have a limitation to show the correct amount this is why I would suggest that you split the drive into sections or just reformat and see what you get
I/O problems generally indicate hardware problems in your computer, the USB circuitry of the drive enclosure or the circuitry of the drive insode the enclosure.
First try the drive on a different computer, if it works the problem is in your PC, if it fails, take the drive to your local PC shop and ask the techs to move you hard drive into a new enclosure and test it, if it works the problem is in your enclosure, buy the one they tested it in and you're good to go again. If neither works the issue is in the actual hard drive and you will need the help of a pro to get your data back, if this is the case reply with your location(Country, State and City) and I will refer you to an appropriate facility to help you get your files back.
Okay this is a internal SATA drive so what you can do is take it out of its failing case and put it into your computer or buy a new enclosure for it. I have a Mybook TB drive and my works great with no problems. But you can take this to WD western digital as its warrentied foe 3 full years!!