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when a phone is locked into a service provider but you want to change to another service provider , the lock is a contract that you sue only that provider
to get it unlocked , normally requires a payout fee of the contract to the original provider
contact them direct and discuss what can be done
Some phone service providers block the transfer of files. It depends on who your service is through. I know Verizon and Sprint block them when I try to send from my phone to others with those providers.
the easy and free way to unlock your phone is call your customer support and ask them to give you the unlock code. you can try other places but its really hit and miss and they charge for something that is free because by law your service provider has to give it to you
Depending on the cellular service company the email method is different. With Sprint its your phone #@sprintpcs.com. If you are not with sprint please inform me with the provider and ill look further for an answer.
It may be a software problem. Similar thing happened to my LG Chocolate from Verizon. I found out that certain Verizon stores can perform an update on certain phones. Maybe Sprint has a similar software update. You can call your service provider and ask.