Go 720 unresponsive when at legal notice screen and when asked if wanting to connect to computer. having screen response problem since last update 2 days ago. does not seem to be a unresponsive screen problem because did hard reset and deleted and reloaded applications. then i was able to touch screen to add country and language using touch screen. however when asked at the legal notice screen, the touch for i agree does not respond or when hooked to computer the screen is not responding when answeing yes or no a t the " do you want to hook to computer :" screen. can we bypass the legal notice somehow. it seems always to show 12:00 am at this screenlevel as well

A lot of people are having the same issue after the update. Since you cant connect it to computer, my best advice is to get it replaced unfortunately.

Pleasereplace withnewinduction

You could try gently inserting a straightened paper clip into the small round reset hole in the base of the Go720 and pressing/holding slightly on the reset button for c.6 secs. This should reset most basic problems.

Do you have the TomTom Home software that was supplied with the TomTom machines - if you open that on your PC and then attach your TomTom via the supplied cradle or USB lead it should provide a screen asking you if you want to connect to PC. If it boots straight past this you would normally reset it, as above, then restart and accept the question. This should then check the software on the device for updates etc.

Otherwise if no screen display it could just have been dropped and damaged, might be worth opening up to check if the backlight has been broken, though I'm not sure you can get spares (certainly not from TomTom). There is a firm at www.satnavrepairservice.com who will quote you for repairs that need parts.

HarrisonIT

You need a Tom Tom USB Cradle that will allow you to connect your tom tom to a computer. Assuming you already have one, then just connect the Cradle to a working USB port on the computer, then with the computer turned on, plug your GPS into the cradle. It should come on automatically and ask you "Connect to Computer?" Just press Yes on the GPS screen and your GPS will attempt to talk with your computer. It will automatically download updates for your system software and any mapping corrections made by you of other users. If it does not automatically download updates, then you need to launch Tom Tom Home. Once this launches one of the first screens has a button titled "Update My GPS" Just touch this bitton, or click it with your mouse... and you will be away.

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1) Plug the device into the computer and allow it to go into Mass Storage Mode.
2) While in Mass Storage Mode, locate the device on the computer and delete the gupdate.gcd file in the Garmin folder.
3) Safely remove the nuvi via the Safely Remove Hardware feature on the computer.
4) Once prompted, unplug the nuvi from the computer, and power off the nuvi.
5) Power on the nuvi by holding the power button, continuing to hold the power button for about 1 minute, at which time the screen calibration option will display.
6) Calibrate the touch screen.

your didplay setting is not supported by the monitor or your drivers for your vga need to be updated

This solution can be used in the following situations:

• The device hangs in the start screen (splash screen )
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

Whenever i cannect it ,nothing comes up,nothing in "my computer" to click on.I update the driver for it,it works for about 20 seconds,then the device becomes unresponsive and i have tp update it again,which again it will connect for a short time ,become unresponsive,and then the update process.How do I keep my MP3 Player Connected.Also nothing is wrong with my USB chord.