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Plasma TV's are known for their glare and reflection issues, you can still fix it by buying a third party anti-glare filter and applying it on your television. For example, "ViewGuard" makes filters that goes up to 65" in size. It is not cheap though, depending on the size of your television.
Of course, the best solution is to adapt your room accordingly. If the glare is caused by the sun light coming from the windows, installing curtains on your windows or moving your television to a better spot is a very effective way to reduce the glare and the reflections on your television.
If the glare is caused by the room's lights, the best solution is to install ceiling spot lights with a dimmer.
If JVC does not have it you are likely out of luck, if the outer protective screen it might be possible to have a piece of plexiglass cut and put in but the original was anti glare coated so you would likely have a glare issue.
You have damaged the outer protective screen. Only replacement will fix. Water only on a damp cloth should be used to clean. However, the outer screen can be changed. Since the tv is almost new you will have to contact Samsung at www.samsungparts.com through customer service at 1-800-627-4368 9AM to 8:30PM Eastern time. When changing the outer screen be sure to never touch the inner screen after removal. You have to take the back off the set to get to the screws holding the baziel or "plastic frame" to remove the outer screen. I have never taken a screen off of a set that new so I advise you exercise patience when removing. Have the product code ready for customer service to locate the proper protective screen. And serial number.
Based on the symptoms: It is possible that the Y-buffers are faulty, which may require the replacement of the Y-sus board as well. You may want to get a local technician to diagnose the unit and provide a second opinion.
In some cases, there are minor defects in some parts of the screen. Points that do not light, points with
brightness different from that of the periphery, or points with color different from that of the periphery.
Some pixels will always be on or always off. Please note that this is not a malfunction. So what this says is that it's not the Plasma Cell problem, its more like a bad board inside. You will need more info like schematic and find out which area the bad part is in.