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Dear, how it has broken. if the line are more than normal and is just on casing then u can change the casing but if the lines are in screen itself then u have to change the screen or try to buff a little bit. try it by the way...
When u place a call, look at the screen ( bottom middle) and when the little phone icon shows up, press your ok/i button(the silver button in the middle) to activate it. Alternatively, if someone calls u, when u pick the call up, on left side bottom of screen it says option, select speakerphone.