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See this tip posted here on this site. It may explain what is going on. copy this address into a new window --
http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem If that does not work go here and download the Sandisk utility.http://kb.sandisk.com/app/answers/detail/a_id/156
i hv a 32 GB kingston pendrive, it can copy any type of data but whenever i copy from pen drive into my pc or copy from my pc to pen drive, it shows multiple empty folders in the same folder n audio-video files got currupted, softwares too. and also unable to delet
It may be that your laptop does not support flash drives of that size. Many older PC's/Laptops have firmware drivers that limit to about 2-4 Gig depending on year of manufacture.
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