Orange light stays on and red and green light flashes and nothing else happens Every few minutes my DTI6300 160Mb box goes through the re-boot procedure (i.e. orange flash, three lights, then green flash followed by solid orange) - however the orange light doesn't change to red - and there is no response from the remote. After a few minutes it does it again ad-finitum.
Emailed Topuptv and got this reply
Dear Sir/Madam,
Thank you for contacting Top Up TV.
Please note that we are currently aware of an issue affecting some Thomson DTi6300 boxes.
If your DTR will not come out of standby and is not responding to your remote control, please try the following procedures.
Step 1: Power cycle
First of all, remove the power to the box and wait 20 seconds before restoring power.
Wait while the box tries to restart and allow 2 -3 minutes for this to complete.
Try this at least twice.
If it doesn't go to the solid green light then proceed to the next step.
Step 2: Front Panel Reset
Note: This procedure will unfortunately cause you to lose all of the
recordings that you have stored on the box. You will need to be able
access the back of the DTR and the front panel buttons
1. Remove power to the unit by removing the power cable from the back of the DTR.
2. Wait 20 seconds and restore the power cable while holding in the standby/power on button on the front panel of the DTR.
3. Release the standby button immediately you see a light 'blip' on the
DTR front display and then immediately press the following front panel
arrow buttons in sequence Up>Down>Left>Right
4.The DTR will now show the Orange LED with the Green LED flashing
until the format has been completed in about 60 seconds. The DTR will
return to ON automatically.
5. If requested, perform a channel scan to complete the operation.
We apologise for any inconvenience caused. Our Customer Services
department can also be contacted on 08444 159 159. However, please note
that we are currently experiencing high call volumes and so may not be
able to answer your call as quickly as we would like.
Kind Regards,
Richard
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Usually answered in minutes!
Orange light stays on, green light flickers on and off then stops. Digi box has'nt worked at all today, getting fed up now. Tried all things, I have given up, whats happened to the good old days when everything was simple?
Im have the same problem orange light on and won't go red please help
I have had the same probrem since last night,funny 3 on the same day!
Same as above, happened last night as well. Why don't they make things that work anymore?!
I have exactly the same problem. Happened last night.
i have th same problem, only just happened. very annoying as i can't watch any tv now.
yeah, yeah flashy orange light, the box spent the whole night trying to re boot, i unpluged it from the mains for the day, plugged it in this evening and it's still the same!
Same problem since Monday morning with my thomson dti 6300. Contacted Top Up TV, eventually got through. Followed procedures given over phone (same as on Web site), still no luck. Orange light stays on, then tries to re-boot, green light flashes about 25 times then back to permanent orange, will not change to red. It just keeps going through this cycle.
Got the same problem the same time as everyone else - Strange! I wonder if its an inbuilt error so everyone goes out and buys a new one!!
spooky, the exact same problem happened to me yesterday, 2230hrs on 04/05/2009. It's as though it tries to reboot but can't so it repeats the process over and over.
i had the same problem, ive just followed the instructions on the email, and had to completely reboot the whole thing which wiped everything i had on there. however it is working again now.
Problem is as described and I only became aware of it yesterday,( 05/05/09), the machine is the 160Gb version. Have downloaded the instruction for front panel reset to try and fix. If no use it is going back to Tesco!
yes i have same problem for a couple of days this hasn't worked either
I have exactly the same problem, trying to reboot now, not happy all my recordings will b lost though!!
The soulution worked. lost a few recordings, but better than buying new box or paying for repair.
I have the same problem tried the initial shutdown thing a month or so ago when it first happened will try more drastic recording losing method
I did the reset and got all the channels back (lost recordings) but now It can't recieve any channels - help?
Exactly the same here since 6th May 2009. Reset using front panel reset and it works again but as stated I've lost all recordings. Not impressed.
solution helped. but the box still keep freezed or unable to oparate!! can somehow repaire properly? can i ask thomson to replace other modell? it's so annoyed.
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